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Desktop Support / Service Desk / BPO / Technical Support / Day Shift

0.00 to 4.00 Years   Bangalore   27 Apr, 2022
Black & White Business Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greeting forthe Day!We are hiring for Desktop Support / Service DeskRoles and Responsibilities :You would be engaged in :
    • Ensuring low down time for productiondesktops.
    • Preventive / Corrective maintenance of all thedesktops.
    • Managing and Maintaining operating system Endpoint Protection atdesktoplevel, Microsoft issues.
    • Responsible for Backups and Restore of critical data according to users request
    • Responsible for 1st level troubleshooting in Servers and Hardware/ Operating system / Network related issues.
    • Ensuring Encryption in all Laptop users for data security, and EFS backup
    • Managing and updating Windows patches forDesktopsand Laptops.
    • UPS Monitoring
    • Providing Mobile devices support (Microsoft Active Sync) for corporate user
    • Managing and Maintaining Projectors for Meeting and Conference purpose.
    • Providingsupportfor Voice communications
    • Deploying, Managing and configuring network Printer.
    • Interacting with Vendors for Hardware & Software Support
    • Ensuring low down time for production desktops.
    • Preventive / Corrective maintenance of all the desktops
    • Managing and Maintaining Symantec Endpoint Protection atdesktoplevel
    • Responsible for Backups and Restore of critical data according to users request
    • Responsible for 1st level troubleshooting in Servers and Network related issues.
    Benefits :
    • Day Shift
    • 25k take home + incentives
    Venue :
    • Black and White Business Solutions Pvt Ltd,#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038Land Mark: CMH Buss-stop or KFC Bus-stop
    Other Requirements:
    • Strong verbal and written communication skills are a must
    • Excellent interpersonal skills and should be a team player
    • Strong technology background is required
    • Should be flexible with rotational Shifts
    RegardsHR TEAM

Keyskills :
technical supportcustomer supportbpoemailchatccna voicedesktop supporthardware networkinginternational voice process

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