Device Management Architect

Job Description

Come create the technology that helps the world act together (The below company introduction text should not be edited, please remove the observation once having finalized the job description)Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part of (After the standard BG description, please add up to 60 words on where the candidate would fit in the organization, what your team is working on, the team culture, the technologies the candidate will be involved in, and their potential key interfaces. Please use short sentences instead of bullet points.)As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.The candidate will work in CoE Team as part of CNS BA Device Management Eng & Architecture org.,What you will learn and contribute to (Enter here the role description and the main job responsibilities. Maximum 5 bullet points. Start with an entry statement on who you are looking for. Example below should be edited accordingly.)As part of our team, you will:
• Primary responsibility is to ensure post deployment user satisfaction
• Drive complex outage and restore the services in synchronization with the customer, partners and Technical Support Operations.
• Producing management information, including KPIs and reports.
• Reviewing and auditing the process.
• Monitoring the effectiveness of change requests/incident management and making recommendations for improvement and actions tracking.
• Effective monitoring and tracking of performance issues of application.
• Ensure incidents are resolved within defined time period, and escalate unresolved incidents to Technical Support Operations, OEMs, Third-party providers, etc.
• Provide inputs for the ticket handling quality assessment.
Your skills and experience (Describe job requirements, must have should be covered in max 3 bullets, if additional nice to haves, include under separate heading but no more than 8 bullets in total)You have:
• Minimum 9+ year experience in Software development projects of which at least 5 years of experience as a Project lead/Manager.
• The ability to build strong relationships internally and externally, extremely focused, disciplined, and professionally persistent
• Analyze, Plan and Develop project schedules and delivery timelines
• Demand Management, Cost Management, Schedule Management
• Expertise in Project management tools
• Working experience in platforms such as Atlassian Jira, Confluence, Sharepoint.
• Conducts thorough risk management for all project risks and opportunities.
• Identifies roadblocks to customer satisfaction and quality issue resolution. Reports roadblocks to Program Management and the resolution team members.
• Participate in Change Management process / up-scope identification and templates
• Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
• Act as the point of contact and communicate project status adequately to stakeholders.
• Create & maintain comprehensive project documentation, plans & reports.
• Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports defined KPIs.
• Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
• When required, provide support for deployment activities by attending maintenance window work to manage the team and deliverables.
• Excellent communication and Negotiation skills.
• Problem Solving & Decision Making
• Good logical and analytical understanding Team player with good interpersonal skills.
• Flexibility to work with virtual teams and support team for resolving complex cases.
• Demonstrate adaptability & quick learning ability.
• Project management Experience
  • Schedule management
  • Cost management
  • Quality management
  • Resource and procurement management
  • Communication management
  • Risk management
  • Stakeholder management
• Change Management:
  • Responsible for achieving productivity and transformation targets defined for the organization.
  • Drive for innovation and other initiatives.
  • Apply change management process & tools to create a strategy and lead change management activities
What we offer (Please add local benefits/team specific items/ uniqueness of your offering. Maximum 5 bullet points. Example: Office at a central location; Frequent team events; Sports teams)Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employer (Nokia closing text below should not be edited, nor should additional content be entered after it, remove the observation once having finalized the job description)Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
build strong relationshipslead changevirtual teamsrisk managementcost managementtechnical supportchange managementservice providersproject managementprogram management