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Director -Customer experience

8.00 to 13.00 Years   Bangalore   04 Sep, 2023
Skyleaf Consultants
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings of the day!We are Hiring forDirector -Customer experienceOverview:At least 8 years of relevant work experience leading customer support teams in boththe voice and non-voice support process in the customer service industry (inlarge-scale B2C orgs) Hands-on experience in driving service operations using digital tools and platforms(CRM, Service desk solutions, RPA, chatbot, AI/ML, NLP based automation). Experience in managing command center/control tower operations in a hightransaction/throughput environment ( e.g. e-commerce). Proven track record of building and running world-class service operations with veryhigh NPS. Strong empathy for customers and passion for revenue and growth. Experience and comfort working in highly matrixed environments that requireinfluencing and driving results across organizational lines. Ability to communicate complex ideas and abstract concepts through data andwritten reports and presentations. History of driving successful change and improvement with impactful andmeasurable results. High energy and bias for action. Proven ability to lead and build high-performing teams focused on continualimprovement, process development, communication, and knowledge sharing. Ability to think strategically, as well as tactically, and to exercise sound judgment inpriority/goal settingRegards,HR Team

Keyskills :
b2c salesautomationb2c

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