Engineering Manager - Customer Success

Job Description

As Engineering Manager, you will be the technical and people leader for the development of an enterprise AI application reducing industrial waste in the manufacturing space. You will work with a high performing team of wonderful humans to scale the application and shape advanced feature development.Noodle.ai Supply Chain products are solving very complex problems in modern global supply chains with innovative technology and AI/ML. We are in a hyper-growth mode and in this role, you will get the opportunity to help drive the hyper-scale growth solving complex challenges around scalability, observability and integration with the broader ecosystem of enterprise stack. In this key leadership role, you will also be a champion for growing our collaborative engineering culture as we scale creating an inclusive environment within your team that fosters learning, harnesses the creativity of a diverse set of perspectives, and aligns the team on a common mission.Responsibilities
• You will provide technical leadership to engineering squad(s) for Supply Chain AI products.
• You will own development & customer implementations of product or product services, coordinating and communicating with stakeholders from across the organization, including non-technical functions.
• You are an empathic leader who communicates candidly and compassionately, creating an environment of psychological safety and inclusion in your team that fosters continuous learning, innovation, and collaborative work focused on the team goals over individual success.
• You will ensure the organization has appropriately high technical competence and strives for excellence in your function.
• You will stay abreast of industry trends and standards and champion necessary changes to maintain competitive advantage & engineering excellence.
• You will take up ownership stake in managing technical escalations for your function / team / squad.
• Grow the Supply Chain AI Product Engineering team by hiring as well as developing engineers within the existing team - You will actively shape hiring strategies, write job descriptions, participate in hiring manager or engineering leadership interviews for your function / team / squad.
• You will act as a multiplier by creating or introducing systems, processes, policies to raise productivity & performance at a scale such that the impact is felt business-wide.
• You will be the face of Noodle Engineering in-front of both internal & external stakeholders as a technical subject matter expert for Noodle product strategy & architecture.
• You will define & implement appropriate metrics related to people, process & technology to proactively manage business risks.
About You Must Have
• Experience as a Software development manager for a complex B2B software product (preferably an enterprise SaaS product)
• Experience as a people leader managing a team of 8-20 people and acting as a force multiplier inspiring, empowering, supporting, and aligning the team to build a great product together.
• Experience deploying open source systems to production
• Experience with OO programming (Python is ideal)
• Experience with distributed computing for a data-intensive software application (ex. Analytics, AI, BI)
• Development background (need not be hands-on in recent roles) - preferably with Python, SQL, React JS etc. on a data intensive software product
• Experience collaborating with cross-functional stakeholders, managing expectations, proactively communicating, and collaboratively solving problems in ways that optimize for the larger team s success.
• Experience driving workload management and managing the prioritization of a backlog of work.
• Understanding of components in a well architected SaaS, familiarity with DevOps as a culture, Test driven development etc.
Nice to Have
• Experience or conceptual understanding of AI/ML SaaS, MLE/MLOps, DataOps will be a big plus
• Customer facing experience leading implementations or adoptions of product / platform is a plus
• Experience in the manufacturing or Supply Chain domain, especially integrating with common elements of an industrial or enterprise supply chain tech stack will be an advantage
• Experience working with a global team is a big advantage
About Noodle.aiAt Noodle.ai our mission is to create a world without waste. Our products focus where the waste is in factories and supply chains around the world. We think traditional rules-based software is failing business leaders, so we re developing next-generation enterprise software that leverages Enterprise Artificial Intelligence to tackle volatility in supply chains to reduce waste. We are a diverse and interdisciplinary team, looking for collaborative and intellectually curious Noodlers hungry to learn from other perspectives, create together, and have fun along the way.,

Keyskills :
commissioningisob2b softwaretest driven developmentsafetyopen sourcedocumentationpreventive maintenancetechnical subject matter