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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.If you love solving the deepest and most challenging tech problems, enjoy working with all types of customers from around the world (Start-ups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a rapidly growing software development company, and the Support team is expanding to allow it to scale with the business. Our Enterprise Support Engineers are responsible for improving our customers experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems.We re looking for engineers with a strong degree of empathy for the customer experience and excellent communication skills. You will need to have a proven ability to de-escalate difficult situations with customers, while multi-tasking between tickets and mentoring your team. As an Enterprise Support Engineer, you should demonstrate the ability to coach and mentor other support engineers to grow their technical and troubleshooting skills.In this role:Our Enterprise Support Engineers for Cloud Migrations hit that sweet spot between a technical and customer-facing role, and focus on providing advanced support and product expertise to our largest customers who are on their migration journey from their On-prem Atlassian products to Atlassian Cloud. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans to migration blockers, runbooks and production migration execution. You will partner closely with cloud migrations manager, product and engineering teams to deliver an awesome migration experience to our customers and provide insights to product team on making our Migration tooling and customer experience better.On your first day, well expect you to have:
Keyskills :
soft skillsoperating systemssql queriesreturn to workbuild toolsfortune 500support engineerslananalytical skillstroubleshootingsoftware servicesnetworkingactive directoryswitchesstrong interpersonal skills