Field Operations Manager

Job Description

The CES Field Operations Manager is the bridge between Operations and Compensation for Cisco Sales. As the trusted advisor to the Sales teams H/she will be responsible for driving Field Productivity and Readiness. Being the Sales advocate for Quote to Compensation related support H/She will be the key enablers for our Sales teams on New business models and Buying programs that today come with Complex compesation models. With an aim to simplify the engagement model for our Sales team, the Field Operations Manager will be the advocate in areas of Self serve that would save time and effort for our Sales teams. She/he achieves the above by ensuring close collaboration with Account Teams, Sales Strategy and Planning, Operations Global Process Managers, IT and other Client Experience Services functions.Roles and Responsibilities:Sales Productivity & Enablement With a key focus on Sales effort, advocate and drive process/tool/support model changes that improve the Sales experience. Also, drive Sales enablement via multi-faceted methods of training/visibility to processes that can increase Sales productivity and minimize effort.Deal Sensing and Orchestration, Increased focus on all SW / New business models from Commerce to Compensation. Commit Management support for Month end / Quarter end / Year end, Develop Annual Ops Plan for the covered Segments(s), ensuring alignment between the Ops plan and the Segments Goals and Priorities.Recurring Revenue Field enablement, Ensuring the Sales teams are fully up to date on transacting Cisco offers on Commerce platforms, Creating Foundational field readiness on new offers, processes, tools (Commerce to Compensation included)Goal to Commission Field Readiness, trusted advocate to the field on Policy, Compensation and Visibility. New Year Readiness orchestration with support from The Centre of Excellence, Sales incentive GTM readiness policy program, set up and support.Skills:Understanding of Quote to Cash process and Cross functional teams involved.Ability to Co relate the impact of the Goal the Commission process on Sellers.Excellent communication and Interpersonal Skills, Knowledge of Core cross functional teams within Cisco that engage with the Field.Strong Collaboration Skills key to building successful relationships.Ability to identify trends that impact Sales productivity.Knowledge of Cisco s RR strategy, and how consumption and fulfilment play a vital role in the Companies success.Knowledge of SFDC, Oracle Suites, BI Tools, and the Goal to Commission Process will be a Plus.Competencies:Focused on driving Productivity and Simplification.Comfortable in fast-paced and dynamic environmentsAnalytical mindset, ability to identify trends that impact Productivity thru a data lens and drive the required change.Ability to Influence and Lead key decision makers within Sales leadership.Focused on Year-round Sales impacting activities, Program management skills directly interfacing with Sales / Sales Operations.Strong Change Management Skills to lead through large transformative projects and Self Serve models.Ability to Simplify the engagement by constantly identifying areas of improvement, being the Voice of the Field., The CES Field Operations Manager is the bridge between Operations and Compensation for Cisco Sales. As the trusted advisor to the Sales teams H/she will be responsible for driving Field Productivity and Readiness. Being the Sales advocate for Quote to Compensation related support H/She will be the key enablers for our Sales teams on New business models and Buying programs that today come with Complex compesation models. With an aim to simplify the engagement model for our Sales team, the Field Operations Manager will be the advocate in areas of Self serve that would save time and effort for our Sales teams. She/he achieves the above by ensuring close collaboration with Account Teams, Sales Strategy and Planning, Operations Global Process Managers, IT and other Client Experience Services functions.Roles and Responsibilities:Sales Productivity & Enablement With a key focus on Sales effort, advocate and drive process/tool/support model changes that improve the Sales experience. Also, drive Sales enablement via multi-faceted methods of training/visibility to processes that can increase Sales productivity and minimize effort.Deal Sensing and Orchestration, Increased focus on all SW / New business models from Commerce to Compensation. Commit Management support for Month end / Quarter end / Year end, Develop Annual Ops Plan for the covered Segments(s), ensuring alignment between the Ops plan and the Segments Goals and Priorities.Recurring Revenue Field enablement, Ensuring the Sales teams are fully up to date on transacting Cisco offers on Commerce platforms, Creating Foundational field readiness on new offers, processes, tools (Commerce to Compensation included)Goal to Commission Field Readiness, trusted advocate to the field on Policy, Compensation and Visibility. New Year Readiness orchestration with support from The Centre of Excellence, Sales incentive GTM readiness policy program, set up and support.Skills:Understanding of Quote to Cash process and Cross functional teams involved.Ability to Co relate the impact of the Goal the Commission process on Sellers.Excellent communication and Interpersonal Skills, Knowledge of Core cross functional teams within Cisco that engage with the Field.Strong Collaboration Skills key to building successful relationships.Ability to identify trends that impact Sales productivity.Knowledge of Cisco s RR strategy, and how consumption and fulfilment play a vital role in the Companies success.Knowledge of SFDC, Oracle Suites, BI Tools, and the Goal to Commission Process will be a Plus.Competencies:Focused on driving Productivity and Simplification.Comfortable in fast-paced and dynamic environmentsAnalytical mindset, ability to identify trends that impact Productivity thru a data lens and drive the required change.Ability to Influence and Lead key decision makers within Sales leadership.Focused on Year-round Sales impacting activities, Program management skills directly interfacing with Sales / Sales Operations.Strong Change Management Skills to lead through large transformative projects and Self Serve models.Ability to Simplify the engagement by constantly identifying areas of improvement, being the Voice of the Field.,

Keyskills :
salesdeliverycustomer relationsmarketingmanagementquote to cashprogram management skillsnew businesssales strategysales enablementfield operations