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Full time opportunity Delivery Specialist Advisor -IT Hardware Assets Management

10.00 to 20.00 Years   Bangalore   26 Oct, 2023
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    If interested and 80 to 100% match, please reply with Updated resume ASAP to hidden_emailIf Not Interested, please share the reference matching with JDRequest you to go through the JD completely.Must Skills
    • Leading small team of Minimum 6-10 Members
    • client facing
    • More into Hardware Assets Management
    • Maintaining the accuracy of repository
    • who dont wait for any direction.
    • Asset Management best practices and setting up processes to maintain and manage the accuracy for Asset management database.
    • us shift 4 pm - 2 am
    • Hybrid model- only when required to visit office
    • Office Base Location- Noida, Bangalore, Hyderabad, Chennai, Pune, Coimbatore- Candidate can pick any location.
    • Very Good communication
    Role Responsibilities
    • Provide supervision and management to a medium to large sized team of IT Asset Management professionals.
    • Administers policies and guidelines that directly affect teamwork activities.
    • Establishes deadlines for completing assignments.
    • Provide coaching, career path planning and mentoring to team.
    • Create and provide ongoing feedback and reviews to individuals.
    • Strong ability to motivate, direct and lead others.
    • Organizational skills to provide leadership and direction to team.
    • Take the lead role in managing client relationships.
    • Provide direction to team members on delivery management best practices and process improvement opportunities.
    • Resolves escalated problems to maintain strong client experience levels.
    • Manages escalation as per agreed escalation matrix.
    • Manage and control expenses for the organization while ensuring resource optimization.
    • Ensures team achieves performance and client service metrics.
    • Identifies opportunities for growth and innovation.
    • Ability to manage delivery costs to plan.
    • Ability to multi-task in a dynamic environment.
    • Ability to lead cross-functional delivery teams.
    • Demonstrated attentiveness to quality and productivity.
    • Strong analytical, problem solving, negotiation and organizational skills.
    • Demonstrated ability to successfully manage and lead third party relationships.
    • Experienced organizing and planning skills to effectively manage a team.
    Requirements
    • 10 or more years of relevant experience.
    • Previous leadership or managerial experience.
    • Experience working within global teams.
    • Demonstrated track record of delivering high quality services to customers.
    • Experience in project management and customer management
    • Proactive and self-motivated
    • Solid analytical, organizational and interpersonal skills
    • Proven experience leading global services within challenging and complex environments and possess the ability to work effectively across multiple groups and stakeholders, particularly executives.
    • Fluent in writing and speaking English and Spanish languages.
    Preferences
    • An Industry Certification such as Certified IT Asset Manager (CITAM), Certified Software Asset Management (CSAM) or Certified Hardware Asset Management (CHAMP)
    • Working knowledge of service desk and field service operations
    • Experience implementing and/or using Flexera Flexnet Manager Platform or ServiceNow
    • Graduate in any discipline (technical field preferred)
    • ITIL certification
    • Experience working in a managed service environment.
    • Ability to learn new technologies, tools and processes quickly.

Keyskills :
customerclientcustomer managementproject managementautomationasset certifiedaccuracy of repository

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