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Guest Relations Manager

3.00 to 7.00 Years   Bangalore   23 May, 2023
Future Solution Centre Hiring For Future Solution Centre
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.ResponsibilitiesProvide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Coordinate luggage collection and storage Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests requests, like in-room dining Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of our hotel services, including breakfast and dining options Promote all hotel amenities, conveniences and programs offered Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures Appraise teams performance and produce regular reports Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience Examine daily duties, assign tasks and check on progress Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with regular hotel clientsIf youre interested, Kindly forward your cv to:- hidden_email

Keyskills :
communication skillsinterpersonal skillsleadership skillsproblem-solving

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