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Hardware Support Engineer (Level 5)

3.00 to 8.00 Years   Bangalore   11 Nov, 2022
Amazon
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Job summaryJoin us on our mission to once again revolutionize the way the world shops. We are the Amazon Physical Stores Hardware Continuous Improvement team, responsible for launching and operating the Hardware devices which run stores like Amazon Go with its Just Walk Out technology. It is already a game-changer for retail, and we re just getting started.Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that s more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues.Key job responsibilitiesAs a Support Engineer, you seek resolution to problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services (HW & SW) with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon Physical Stores.You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. You will be counted on to identify areas of improvement and drive projects to implement them. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that s higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you ll work hard, have fun and impact many customers!,
    • Bachelors degree in computer science, or 3+ years of technical support experience
    • 3+ years of network and operating system support experience
    • 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
    • 3+ years of database administration experience
    • Experience in building dashboards and aggregating metrics
    • Exposure to large-scale systems and application architectures
    • Strong metrics and operational excellence focus
    • Full cycle product development experience from inception through maturity including associated documentation (specs, test plans, drawings, etc)
    • System design interfacing to a wide array of electro-mechanical subsystems and debugging experience

Keyskills :
customer relationstechnical supportproduct developmentacquisitioncustomer satisfaction

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