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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Operations Management / Process Analysis,Sales / BD |
| EmploymentType | Full-time |
- Own and drive the Customer Care Operations for the business segment at a National level to drive customer delight.- Would be responsible for ensuring continuous improvement on customer experience. To be measured through goals like NPS (Net Promoter Score)- Would be responsible to ensure that operations are optimized, streamlined and as per the agreed KPIs.- Leverage on technology to bring in quantum changes in operations efficiencies to service the customer better. Test and establish new strategies to improve the customer service experience.- Keep ahead of industrys developments and apply best practices for continuous improvement.- Work with cross functional teams to drive continuous improvement.- Provide timely feedback to drive robust performance management- Drive systematic knowledge management and a continuous learning process to better enable the customer care team to meet market and client needs- Periodically report budget utilization and investigate spending variances to drive cost consciousness across the teamRequired Experience :- Experience of more than 5 years in managing customer service and operations- Education qualification : Graduation. MBA preferred.- Track record of increasing operational efficiency and improving customer service through technology- Strong data analysis skills and experience working on data driven customer success projects- Experience managing a team spread across multiple locations,
Keyskills :
customer caredata analysisoperational efficiencyeducational qualificationbusinessanalysismanagementoperationsperformanceutilizationdevelopmentsCustomer SatisfactionCashiering