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Healthi - Director - Operation

8.00 to 15.00 Years   Bangalore   05 Feb, 2022
Healthi
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    About Company :Were building a digital primary care platform in India, focused on driving best-in-world health outcomes for our users and their families. We serve 2M+ people across the country and count marquee Indian and MNC employers as our customers. The team comprises of alumni from innovative companies and premier educational institutions (NIT, IIT, ISB etc.). The founders are Stanford GSB and INSEAD alumni with a track record of building and growing technology businesses. We are backed by premier venture investors and count on global industry leaders as advisors.About the role:This is a cross functional leadership role reporting to the co-founders and working with Heads of Product, Finance and Growth. The role will involve building and managing the network of healthcare providers that serve every one of our customers. You will be required to identify suitable service providers, negotiate with them to secure prices for products and services, and lead the on-ground team across the country to manage a pristine service delivery across thousands of partners across 400+ towns. Responsibilities:Strategic partnerships:- Identify and assess new relationships with network partners across various categories for driving growth - Manage end to end relationships across the healthcare network partners - Create and enforce SOPs across partners to ensure quality checks and create service level agreements - Ensure service availability for clients across the country - Manage revenue distribution and disbursement across all partners to ensure partner satisfactionInternal operations:- End to end ownership of all internal process in to achieve organisation goals of customer success - Define product roadmap for process improvement - Optimise transaction costs for the company - Manpower, process planning and governance for all sub-processes - Collaborate with internal product team to improve any of the key processesTeam management:- Build and lead the on-ground teams which are engaged in managing operations in micro-areas, managing local B2B marketing activities, customer support, ad-hoc requests, etc. Who should apply - Bachelors Degree/Masters Degree from reputed institute- Minimum Experience: 8+ years- Prior experience running operations of an organization, not necessarily in the healthcare space - Self-driven with ability to prioritize requirements and lead an entire function- Analytical bent of mind to determine actionable insights along with structured thinking process- Ability to drive business relationship across partners and manage the key objectives/responsibilities- Street smart person with the ability to negotiate,

Keyskills :
primary careb2b marketingservice levelhealth outcomescustomer supportservice deliveryprocess planningservice providersprocess improvementservice availabilitycompatibility testingb2bgsbcare

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