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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
Req ID:111925 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Bangalore, Karn taka (IN-KA), India (IN).Role OverviewTechnical support of Precision Workstation, OptiPlex, Latitude, Peripherals and software (custom or off the shelf software industry or proprietary) Answers questions about installation, operation, configuration, customization and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.Roles & ResponsibilitiesResponds to customers technical issues related to hardware, software and networking via e-mail/chat, online, social media and phone.Assists customers by diagnosing problems and providing resolution.Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.Identifies, researches and provides input on unique or recurring customer problems.Remains knowledgeable of Dell s product line, current industry products and technologies.Focuses on delivering a positive customer experience according to Dell standards.Monitors and tracks issues to ensure accurate resolution.May be involved in revenue generation activities with current Dell customers.Reviews and distributes pertinent cross-functional information.Escalates more complex customer technical issues to senior level support.RequirementsMinimum 2 years of relevant experience in a Service Desk role.Working Knowledge of Operating Systems such as Windows XP, 2000, Win7, Win 8 etc.Must be able to speak fluent English.Must possess excellent writing and comprehension skills.Excellent Customer Service Skills.Knowledge of troubleshooting PC Hardware.Basic or Level 1 Working Knowledge of Internet Explorer, Networking, Messaging, and MS Office on Windows.Knowledge & prior experience on ITSM Tools.Bachelors degree in any field is mandatory. Or 10+2+3 years of education.Knowledge of ITIL concepts & functionality.ITIL Foundation certified would be an added advantage.MCSE and CCNA would be an added advantage.About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.Job Segment: Consulting, Cisco, Cloud, Database, Help Desk, Technology ,
Keyskills :
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