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Helpdesk Supervisor

2.00 to 0.00 Years   Bangalore   09 Sep, 2022
NTT Global Delivery Services Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Positions General Duties and Tasks In these roles you will be responsible for: Responsible for SLA s & KPI s Responsible for customer/stakeholder relationship management.Analyze the problem with the team and counterparts and suggest a solutionResponsible for Service Improvement plans and Continuous improvement plans.Responsible for Cost Savings and Productivity Improvement initiativesParticipate in business/people related projectsDemonstrates exceptional organizational skills.Demonstrates ability and success working in a team environment.Exhibits passion and alignment with our vision, values & operating principles.Provide cross functional supportManaging 24x7 OperationsResponsible for the performance of the teams, team leads Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member Responsible for upskilling / cross skilling team membersPeople attrition management. Requirements for this role include: Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.Sound Industry Domain KnowledgeStrong Communication & Presentation skills People Management skillsStakeholder management.Budget / Cost pyramid managementTransition managementProject managementExceptional listening abilities and detail oriented Demonstrates the ability to multi-task.Ability to work in heterogeneous environment Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc. Preferences: - Optional (nice-to-have s) - ITIL foundation certified - 6 sigma certifications Project Management certified - Client management skillsRequired schedule availability for this position is Monday-Friday (05:00PM to 03:00AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement.Job Segment: Help Desk, Information Technology, Project Manager, Manager, Technology, Management ,

Keyskills :
service improvement plansms visioservice deskcost savingsteam buildingclient managementproject managementpresentation skills

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