Hired now-Senior Product Specialist NOrC

Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work. 4th Level Support in Digital Operations
• We are a 4th Level Support organization in Digital Operations, acting between development and Services/Care organizations. Future growth and focus areas for Service Order Management systems are in resilient cloud environments and virtualization technologies and therefore experience of network virtualization (NFV & SDN), modern cloud solutions, containers and security solutions is required. Nokia Orchestration Center is part of Orchestration and Fulfillment portfolio. It automates orchestration of end-to-end services, including 5G slice-based services, in cross-domain, multi-vendor and multi-technology networks. Together with Nokia Assurance Center, the cloud-native microservices-based Orchestration Center module enables round-trip operations automation as part of Nokia s Digital Operations Center.
• As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
What you will learn and contribute to
• As Senior 4LS Product Specialist you will be the leading expert of a global support team, working as the key interface between product developers and service organizations / Nokia customers.
• You will guide other team members in their support activities.
• You will plan and perform advanced support activities requiring knowledge in multiple areas and on a system level to serve external and internal customers.
• You will troubleshoot and resolve complex customer issues.
• You will help Nokia organizations to integrate their solutions with our Service Orchestration / Order Management products.
• You may need to support customers during emergencies and other priority tasks, like go-live .
• You will prioritize tasks based on customer impact and communicate priorities to development. You will provide feedback to project and product management regarding defects and enhancements.
• You will be active in networking with Nokia colleagues and knowledge sharing. You will develop tools, processes and working methods with the team. You are expected to propose actions that can improve the quality of the software.
Your skills and experience Experience in Containerization Technologies, Docker, Kubernetes, AWS / Azure / OCP Good understanding of networking concepts (TCP/IP, routing, firewalls, IPv6) Hands-on experience with various Linux distributions, virtualization Scripting skills Basic java development skills, messaging system Good understanding of databases: Oracle / Postgres / MongoDB / Neo4j Experience in DevOps, CI/CD pipeline, Ansible playbooks, and monitoring tools Understanding of Telecom operators Service Orchestration systems Excellent troubleshooting and problem-solving skills What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal-opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information
• Vaccination Requirements : FOR US ONLY: Nokia employees, wherever required by law or contractual obligation, must receive a COVID-19 vaccination or an otherwise approved accommodation based upon applicable law.
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Keyskills :
order managementproblem solvingretailproduct managementservice providersbudgetingsalesbusiness development