Hiring for Manager

Job Description

*Roles and responsibilitiesWe are recruiting for Manager in our business center environment, serving a vital role in providing excellent customer service and administrative support to KPMG US. This is a dynamic, high-energy position and the resources will be responsible for performing various tasks in accordance with standard operating procedures provided by the Clients Administrative Services team. The Administrative Services Manager will be responsible for people managing several direct reports (Team Leads) and indirect reports aligned with the Client s Administrative Services process areas. Essential duties include: Client stakeholder relationship management, monitoring and reporting on operational performance, recruiting and development of staff (including indirect reports), managing and resolving escalated issues (people and performance), and ensuring overall Client satisfaction with the delivery of services. The Administrative Services Manager must have in depth knowledge of the process areas and encourage a continuous improvement culture within the teams. Core responsibilities include:People Management

• Oversees the Administrative Services delivery organization and is ultimately responsible for the development and operational performance of the team
• Direct people management responsibility of the Team Leads
• Provides direction and leadership, performs annual goal and expectations setting, recommendations on promotions or transfers, and manages personnel issues by implementing performance improvement plans
• Interviews new team members and provides recommendations on team structure based on the delivery responsibilities
• Train and coach staff on in-scope processes
• Collaborates within cross-functional departments to share best practices related to service delivery, team leadership, and reporting
• Administrator for business systems and tools; protect the integrity of content and provide access, as appropriate

Service delivery

• Ultimately responsible for ensuring the delivery of day-to-day administrative support services are effective, efficient, and in line with standard operational and contractual performance standards
• Has in depth knowledge of each process area and serves as an advisor to team members
• Ensures work is allocated by level according to skillset, complexity, and capacity within each team
• Contribute to and lead projects/initiatives and pilots for new services within area of accountability and in support of administrative services strategic objectives
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy, including training opportunities, strategic planning, and change management efforts
• Prepares and delivers complex reports and analyses, including performance reporting of the work product against contractual parameters
• Provides input into contractual scope changes and notifies the leadership team of any required changes
• Encourages and supports the implementation of continuous improvement initiatives such as automation, procedural enhancements, and quality improvements

Education / professional qualificationsBBA/B.Com/Any Graduate Degree from Tier 1 or Tier 2 CollegePrior Experience:

• At least 10-12 years relevant work experience within Administrative Services or a similar process in a leading UK/US MNC

Essential skills requiredTechnical skills

• In depth knowledge of cross functional scope and work activities
• Advanced proficiency in Microsoft Office applications
• Ability to direct work assignments to meet established performance goals
• Resolves escalated issues from the team or stakeholders; escalates unresolved issues when appropriate

Interpersonal

• Excellent communication, interpersonal judgment, and customer service skills
• Strong communication skills (written and verbal)
• Ability to multi-task, prioritize, and work across a variety of job roles and activities in a fast-paced, deadline oriented environment
• Ability to identify and resolve escalated issues within work scope
• Strong organizational and critical thinking skills; utilize inquiry skills for situational assessment, problem solving, and relationship building
• Ability to thrive in an environment of constant change and continuous learning

Leadership

• Ability to build confidence of team members and stakeholders
• Ability to coach, lead, and motivate a team to meet and/or exceed performance goals
• Resolves interpersonal issues in a way that is consistent with firm values
• Consistently looks for ways to optimize team capabilities and performance
• Identifies ways to add business value or expand scope of work

, *Description - ExternalRoles and responsibilitiesWe are recruiting for Manager in our business center environment, serving a vital role in providing excellent customer service and administrative support to KPMG US. This is a dynamic, high-energy position and the resources will be responsible for performing various tasks in accordance with standard operating procedures provided by the Clients Administrative Services team.The Administrative Services Manager will be responsible for people managing several direct reports (Team Leads) and indirect reports aligned with the Client s Administrative Services process areas. Essential duties include: Client stakeholder relationship management, monitoring and reporting on operational performance, recruiting and development of staff (including indirect reports), managing and resolving escalated issues (people and performance), and ensuring overall Client satisfaction with the delivery of services.The Administrative Services Manager must have in depth knowledge of the process areas and encourage a continuous improvement culture within the teams. Core responsibilities include:People Management

• Oversees the Administrative Services delivery organization and is ultimately responsible for the development and operational performance of the team
• Direct people management responsibility of the Team Leads
• Provides direction and leadership, performs annual goal and expectations setting, recommendations on promotions or transfers, and manages personnel issues by implementing performance improvement plans
• Interviews new team members and provides recommendations on team structure based on the delivery responsibilities
• Train and coach staff on in-scope processes
• Collaborates within cross-functional departments to share best practices related to service delivery, team leadership, and reporting
• Administrator for business systems and tools; protect the integrity of content and provide access, as appropriate

Service delivery

• Ultimately responsible for ensuring the delivery of day-to-day administrative support services are effective, efficient, and in line with standard operational and contractual performance standards
• Has in depth knowledge of each process area and serves as an advisor to team members
• Ensures work is allocated by level according to skillset, complexity, and capacity within each team
• Contribute to and lead projects/initiatives and pilots for new services within area of accountability and in support of administrative services strategic objectives
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy, including training opportunities, strategic planning, and change management efforts
• Prepares and delivers complex reports and analyses, including performance reporting of the work product against contractual parameters
• Provides input into contractual scope changes and notifies the leadership team of any required changes
• Encourages and supports the implementation of continuous improvement initiatives such as automation, procedural enhancements, and quality improvements

*Roles and responsibilitiesWe are recruiting for Manager in our business center environment, serving a vital role in providing excellent customer service and administrative support to KPMG US. This is a dynamic, high-energy position and the resources will be responsible for performing various tasks in accordance with standard operating procedures provided by the Clients Administrative Services team. The Administrative Services Manager will be responsible for people managing several direct reports (Team Leads) and indirect reports aligned with the Client s Administrative Services process areas. Essential duties include: Client stakeholder relationship management, monitoring and reporting on operational performance, recruiting and development of staff (including indirect reports), managing and resolving escalated issues (people and performance), and ensuring overall Client satisfaction with the delivery of services. The Administrative Services Manager must have in depth knowledge of the process areas and encourage a continuous improvement culture within the teams. Core responsibilities include:People Management

• Oversees the Administrative Services delivery organization and is ultimately responsible for the development and operational performance of the team
• Direct people management responsibility of the Team Leads
• Provides direction and leadership, performs annual goal and expectations setting, recommendations on promotions or transfers, and manages personnel issues by implementing performance improvement plans
• Interviews new team members and provides recommendations on team structure based on the delivery responsibilities
• Train and coach staff on in-scope processes
• Collaborates within cross-functional departments to share best practices related to service delivery, team leadership, and reporting
• Administrator for business systems and tools; protect the integrity of content and provide access, as appropriate

Service delivery

• Ultimately responsible for ensuring the delivery of day-to-day administrative support services are effective, efficient, and in line with standard operational and contractual performance standards
• Has in depth knowledge of each process area and serves as an advisor to team members
• Ensures work is allocated by level according to skillset, complexity, and capacity within each team
• Contribute to and lead projects/initiatives and pilots for new services within area of accountability and in support of administrative services strategic objectives
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy, including training opportunities, strategic planning, and change management efforts
• Prepares and delivers complex reports and analyses, including performance reporting of the work product against contractual parameters
• Provides input into contractual scope changes and notifies the leadership team of any required changes
• Encourages and supports the implementation of continuous improvement initiatives such as automation, procedural enhancements, and quality improvements

Education / professional qualificationsBBA/B.Com/Any Graduate Degree from Tier 1 or Tier 2 CollegePrior Experience:

• At least 10-12 years relevant work experience within Administrative Services or a similar process in a leading UK/US MNC

Essential skills requiredTechnical skills

• In depth knowledge of cross functional scope and work activities
• Advanced proficiency in Microsoft Office applications
• Ability to direct work assignments to meet established performance goals
• Resolves escalated issues from the team or stakeholders; escalates unresolved issues when appropriate

Interpersonal

• Excellent communication, interpersonal judgment, and customer service skills
• Strong communication skills (written and verbal)
• Ability to multi-task, prioritize, and work across a variety of job roles and activities in a fast-paced, deadline oriented environment
• Ability to identify and resolve escalated issues within work scope
• Strong organizational and critical thinking skills; utilize inquiry skills for situational assessment, problem solving, and relationship building
• Ability to thrive in an environment of constant change and continuous learning

Leadership

• Ability to build confidence of team members and stakeholders
• Ability to coach, lead, and motivate a team to meet and/or exceed performance goals
• Resolves interpersonal issues in a way that is consistent with firm values
• Consistently looks for ways to optimize team capabilities and performance
• Identifies ways to add business value or expand scope of work

, *Description - ExternalRoles and responsibilitiesWe are recruiting for Manager in our business center environment, serving a vital role in providing excellent customer service and administrative support to KPMG US. This is a dynamic, high-energy position and the resources will be responsible for performing various tasks in accordance with standard operating procedures provided by the Clients Administrative Services team.The Administrative Services Manager will be responsible for people managing several direct reports (Team Leads) and indirect reports aligned with the Client s Administrative Services process areas. Essential duties include: Client stakeholder relationship management, monitoring and reporting on operational performance, recruiting and development of staff (including indirect reports), managing and resolving escalated issues (people and performance), and ensuring overall Client satisfaction with the delivery of services.The Administrative Services Manager must have in depth knowledge of the process areas and encourage a continuous improvement culture within the teams. Core responsibilities include:People Management

• Oversees the Administrative Services delivery organization and is ultimately responsible for the development and operational performance of the team
• Direct people management responsibility of the Team Leads
• Provides direction and leadership, performs annual goal and expectations setting, recommendations on promotions or transfers, and manages personnel issues by implementing performance improvement plans
• Interviews new team members and provides recommendations on team structure based on the delivery responsibilities
• Train and coach staff on in-scope processes
• Collaborates within cross-functional departments to share best practices related to service delivery, team leadership, and reporting
• Administrator for business systems and tools; protect the integrity of content and provide access, as appropriate

Service delivery

• Ultimately responsible for ensuring the delivery of day-to-day administrative support services are effective, efficient, and in line with standard operational and contractual performance standards
• Has in depth knowledge of each process area and serves as an advisor to team members
• Ensures work is allocated by level according to skillset, complexity, and capacity within each team
• Contribute to and lead projects/initiatives and pilots for new services within area of accountability and in support of administrative services strategic objectives
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy, including training opportunities, strategic planning, and change management efforts
• Prepares and delivers complex reports and analyses, including performance reporting of the work product against contractual parameters
• Provides input into contractual scope changes and notifies the leadership team of any required changes
• Encourages and supports the implementation of continuous improvement initiatives such as automation, procedural enhancements, and quality improvements

Keyskills :
business centerthinking skillsstandard operating proceduresmusic makingtier 2high level of accuracyproblem solvingcontinuous improvement cultureservice deliveryteam leadershipcustomer service