skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Hiring for Technical Support Role

0.00 to 5.00 Years   Bangalore   29 Sep, 2023
Intouch CX
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Position: Level 1TechnicalSupportExpert ( Voice - Chat/Email)Contact Person : Rani.K (HR)Contact Number : hidden_mobileEmail Id: hidden_emailJob Summary:We are looking for candidates experienced in providing excellent customer service to customers in atechnicalsupportenvironment process. This individual will provide the highest level ofsupportincludingtechnicaltroubleshooting, account maintenance, customer education and triage/escalate issues to Level 2 and Customer Care team. The ideal candidate must be able to understand basic troubleshooting methodologies for a customer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer cases.Essential duties and responsibilities include:
    • Respond to customer queries in a timely and accurate way, via phone chat or email
    • Troubleshoot customer issues that aretechnicalin nature; including hardware, software, networking, or other designated client products
    • Utilize available tools and resources to accurately identify and address customer issues
    • Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs)
    • Manage case closure with follow up to customers to ensure their inquiries andtechnicalissues are resolved
    • Detailed Case/Ticket documentation of the interaction with customers
    • Follow appropriate escalation guideline and defined process to meet established goals
    • Maintains throughtechnicalknowledge via laboratory activities and classroom training .
    Education and Experience:
    • Bachelors degree or proven related experience in a customersupportrole
    • Prior experience providing writtensupportin a call center environment is highly desirable
    • Consistence attendance work history
    • Stability in work history with desired employment displaying tenure
    Required Skills:
    • Professional written and strong verbal communication skills
    • Typing skills must be at least 30wpm
    • Must pass the skill assessment exam
    • Exceptional understanding and composition of grammar structure in English language
    • Proficient personal computer skills and knowledge of office software applications

Keyskills :
technicaltechnical supportsupporttroubleshooting skills

APPLY NOW

Hiring for Technical Support Role Related Jobs

© 2020 Skillindia All Rights Reserved