Hirring_Workday Specialist For a German Based MNC in Bangalore

Job Description

Roles and ResponsibilitiesPrimary Duties and Job Responsibilities Act as a Subject Matter Expert (SME) for a select number of Workday HCM application modulesfor which the incumbent can be relied upon to advise and consult with for complex incidentinvestigations as well as contribute to the future roadmap and design of the Workdayapplication service. Demonstrate Knowledge of any of the streams with Workday Recruiting module or Talent &Performance also good to have Adv Compensation and take the lead to drive configurationchanges for the respective modules and other team members as needed. Help to continuously improve the application and add Business value by validating and refiningfunctional requirements gathered for application change requests Successfully engage and support key stakeholders through all phases of the projects andindependent units of work. Work with multiple workstreams, integration teams, and business organizations to ensure crossfunctionalimpacts are considered and mitigated. Expertise in Workday Recruiting module (Life cycle, Job application flow, requisitions, JobPostings, etc,) and Talent & Performance (Configure & understand all the variants like Forms,Goal Plans, Calibration, Route Map etc.) Experience supporting Workday HCM and Performance/Talent modules & AdvancedCompensation. Understanding of Performance & Talent Management process in a global organization. Manage Change Request, requirement gathering, working with various teams to drive changerequests. Maintain strong relationship management and stakeholder engagement skills with solutionorientedapproaches and strong collaboration with multiple teams and business stakeholders. Exposure on cross applications Business process framework, security & Ability to guide ondesign, configure and deploy optimized solutions Scoping and estimating required effort to deliver change requests, identifying and documentingimpact on related modules for review and approval by Corporate HR or local HR Manager. Implementing, configuring, and supporting Workday Recruiting for global rollouts Recommends process/customer service improvements, innovative solutions, policy changesand/or major variations from established policy, which must be approved by appropriateleadership prior to implementation. Work on issue resolution, make recommendations for workarounds and proactively identifybusiness process improvement opportunities Peer-review configuration and technical changes and ensuring relevant documentation isupdated Facilitating knowledge transfer to 1st Level Support/local Service Desk by working with AMSOperations Analysts to prepare relevant knowledge base articles and the plan to execute.Supports the understanding of more complex module specific functionality Actively engage in problem management, identifying recurring patterns in incidents, raisingproblem records, documenting known errors, investigating root causes and resolution paths Provides Level 2 support for the Workday application, owning tickets/issues escalated fromLevel 1 support and re-routing tickets to appropriate resolver groups where not within WorkdayAMS support scope Work collaboratively with Technical Analysts on issue resolution, recommending interimworkarounds and identifying process improvement opportunities Raise and manage Workday (vendor) application service requests (e.g. for problemmanagement, product defects) which cannot be directly resolved by the Level 2 or Level 3 AMSteams Performs agreed Workday configuration changes as result of bug fixes, enhancement/changerequests, and introduction of new functionality Participates in testing to ensure the bug fixes, Workday patches/releases and Workday updatesmeet business requirements Captures functional requirements to support application change requests Attends training for new functionality being implemented Supports knowledge transfer to 1st Level Support/local Service Desk of upgrades, enhancementsand ad hoc refresher courses Works with Local Workday HR Business Key users to clarify and process access managementrequests (role allocation) for HR business users in line with policies and procedures Ensure all services comply with quality assurance and control specifications and SLA adherence,

Keyskills :
service deskcorporate hrknowledge basechange requestsbusiness processissue resolutionquality assurancetalent managementproblem managementknowledge transferprocess improvementrequirement gatheringstakeholder engagementrelationship management