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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Manufacturing |
| Functional Area | HR |
| EmploymentType | Full-time |
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTEs HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.Job Responsibilities:Ensure quality resolution of employee and manager HR related enquiries raised through our online ticketing system in a timely manner. Create appropriate documentation to support query resolution including official HR letter, updating forms and templates etc. Utilize our online knowledge base, subject matter experts and liaison with other departments to provide accurate resolution to employee queries. Ensure data integrity and accuracy of employee and business information across all HR systems through periodic reviews and audits. Perform scheduled data audits to identify and resolve data discrepancies. Identify and escalate priority issues and route it to appropriate team for quick resolution. Identifying process improvement opportunities to enhance service delivery. Ensuring compliance with all relevant quality and legislative policies, procedures and controls Perform other related duties or assignments as directed by Contact Center Supervisor and Senior Manager. Coordinate with Country HR & perform Talent Acquisition activities Demonstrated organizational skills, attention to detail, proactive in approach and ability to work independently and as a member of a collaborative team Possesses strong, planning, execution and multitasking skills and has demonstrated ability to re-prioritize in the moment Participate in projects and/or programs relating to HR Technology and Operations or other HR COEs Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards Ownership of team deliverables in absence of Team LeadCompetencies:Any degree having High level of customer service orientation experience of 3+ years. Knowledge of Excel, Word and Power point Excellent communication & good writing skills both Thai & English Language Accuracy and attention to detail Customer service experience essential Ability to manage priorities against tight deadlines. Effective problem-solving skills Proficient keyboard and other basic IT skills Working knowledge of Success Factors Good understanding of HR processes Candidate should be able to work independently and be open to take up new challenges. Should adhere to strict timelines and SLA sAny degree having High level of customer service orientation experience of 3+ years. Knowledge of Excel, Word and Power point Excellent communication & good writing skills both Thai & English Language Accuracy and attention to detail Customer service experience essential Ability to manage priorities against tight deadlines. Effective problem-solving skills Proficient keyboard and other basic IT skills Working knowledge of Success Factors Good understanding of HR processes Candidate should be able to work independently and be open to take up new challenges. Should adhere to strict timelines and SLA s,
Keyskills :
subject matter expertscontact centerwriting skillsdata integrityknowledge baseproblem solvingcustomer servicequery resolutionhigh proficiencyelectronic formscorporate liaisonstatements of work sow