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HR Tech Support Analyst

1.00 to 3.00 Years   Bangalore   12 Dec, 2022
TE Connectivity India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Responsibilities:
    • As a product support analyst you will provide critical support to our HR Operations & Services teams to meet business requirements. Key responsibilities include:
    • Works with internal Human Resources customers to analyze HRIS requirements, supports the development and implementation of various HRIS procedures and prepares routine reports.
    • Provides accurate, consistent and timely responses to routine Reporting, Process and HR Systems inquiries
    • Provides troubleshooting HRIS support for functional operational issues and discrepancies.
    • Supports project needs with testing, developing scenarios, assisting testers and completing testing
    • Support system releases reviews & testing for global HR applications
    • Audits HR systems to ensure data aligns with company policy and complies with employment data regulations
    • Provides training, end-user support and assistance to HRIS users.
    • Project team member for the pre-analysis, selection, testing, and implementation of new projects and enhancements of HR systems.
    • Supports senior team members with data preparation, management, and analysis.
    • Performs trend & root cause analysis to incidents & service requests
    • Assists in identifying system enhancements
    • Performs configuration changes for standard service requests under supervision from product management.
    • Willingness to learn new technology and processes
    Desired Candidate Profile:
    • Bachelor degree (or equivalent); advanced degree preferred.
    • Minimum 1-3 years professional working experience in Human Resources IT required with a solid understanding of the impact of HR systems
    • 1+ Years SuccessFactors Employee Central configuration
    • SuccessFactors Employee Central certified or in the process of working towards accreditation. (Desired)
    • Knowledge of Success Factors Onboarding or other modules (desired)
    • Experience of document generation & management system for employee files (e.g. OpenText or equivalent)
    • Understanding of system configurations and data flow between systems
    • Ability to communicate recommendations and solutions to non-technical clients and end users written & verbal
    • ITIL Service Management
    • Proficiency in MS Office, especially Excel
    • Strong analytical skills
    Competencies Values: Integrity, Accountability, Teamwork, Innovation,

Keyskills :
unixtroubleshootingcustomer relationsslaenvironmentroot cause analysis

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