Immediate hire- Technical Support Engineer 2

Job Description

Job Title: Technical Support engineer - Connectrix supportAt Dell Technologies, world-class service doesn t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there s an issue with a customer s product, we ll analyze it, identify the cause, recommend a solution and document the problem.Join us as a Technical Support engineer on our Technical support team in Bangalore to do the best work of your career and make a profound social impact.Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.Our Culture Code unites us and makes us a great family of companies and a great place to work. It s how we run the business, go to market, work together, and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.What you ll achieveAs part of our Technical Support team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.You will:
• Supporting Dell EMC Connectivity products for DELL EMC customers across Globe
• Primary responsibilities include remote technical support for FC SAN products such as Brocade, Cisco fabric switches & DELL IP Switches.
• Troubleshooting and simulating the problems in lab and providing solutions to customer.
• Technical support includes voice call/dial in and troubleshooting remotely
• Day to day activities include Connectrix break-fix issues, analyzing configuration issues, coordinating with engineering, collaborating with other product support teams
Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:Essential Requirements:
• Experience on FC Switches Brocade, Cisco & SAN management and Troubleshooting (fix issues related to advanced configuration on Switches (Brocade & Cisco)
• Knowledge of TCP/IP, iSCSI and Fiber channel protocols, host operating systems like Solaris, HP-Unix, AIX and windows, replication technologies.
• Ability to make effective decisions dealing with product and customer issues and exhibit a positive attitude towards customers, other employees and be a great team player
• Proficiency in hardware, software and/or operating system environments and should be willing to work in shifts (24/7 environment)
• In-depth knowledge on Fabric switches will be added advantage.
Desirable Requirements:Bachelors degree with minimum 2-5 Years of experience Experience in NAS/ SAN storage would be an added advantage Here s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here . Application closing date: 22 October 2022Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .,

Keyskills :
networkingoperating systemstroubleshootinglan