skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Incident Manager - ESS

4.00 to 5.00 Years   Bangalore   29 Jul, 2021
24 7 Customer
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

[24]7.ai is a rapidly growing Sequoia Capital-backed company that is transforming how the worlds leading companies interact with consumers. [24]7.ai is an enterprise SaaS offering that enables companies to engage with their customers across voice, web, mobile and social backed by predictive analytics that continually improves the experience. Industry leaders across Financial Services, Healthcare, Hospitality, Retail, Telecommunications, Insurance and other industries are increasing their revenue, reducing costs and improving their customer loyalty with [24]7.ais solution. We help enterprises worldwide grow revenues, increase profits and advance their digitalization initiatives.Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 2.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.For more information, visit: http://www.247-inc.comExperience: 4-5yearsLocation: Bangalore, India

  • Own/Drive and conclude all production incidents.
  • Drive all S1 and S2 incident bridges.
  • Resolution of Sev-1 within SLA.
  • Prepare review and publish the final RCA to all related stakeholders within 4working days.
  • Capture and circulate the MOM for all the incident related calls/bridges.
  • Make sure all incidents are resolved/closed within the Agreed SLA.
  • Driving tickets with the stakeholders (All severities).
  • Status page notifications.
  • Escalations handling.
  • Confluence pages/Process preparation.
  • Preparation and maintenance of internal/external DL s
  • Escalation matrix review (Internal and External)
  • Monitor the stage management calendar and informing stakeholders.
  • Attending SCR calls.
  • Preparing uptime report.
  • Weekly monthly ad hoc reports as per requirements.
Skill Set Required:
  • Bachelor s degree in Science (Minimum)
  • Proven track record of handling and resolving high severity incidents.
  • Excellent written and verbal communication.
  • Experience in handling business/client calls.
  • Basic troubleshooting skills in computer.
  • ITIL certification Mandatory.
  • Good knowledge of MS office (Excel PPT-Preferred)
,

Keyskills :
financial servicesincident managementitilchange managementms officecustomer loyaltyslacustomer experienceproblem managementmachine learningstage management

APPLY NOW

Incident Manager - ESS Related Jobs

© 2020 Skillindia All Rights Reserved