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India-Gurgaon-HO-Tech Partner-IT Operations

3.00 to 5.00 Years   Bangalore   06 Apr, 2023
Schneider Electric
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    About the role: IT Operation analyst provides comprehensive Second Level support to all Schneider Electric Users in their IT issues for efficient resolution (related to hardware, software, mobile, telephony etc.) The position is mission critical and sensitive. The person needs to follow up the Incident/ request to closure and be able to mobilize the appropriate resources to complete the requests on priorityQualifications & Certifications
    1. Graduate from a reputed institute without any gap in academics
    2. ITIL Foundation
    Required Skills (Must have) along with necessary industry experience
    1. Total IT experience of over 3-5 years
    2. Understanding of Service Now Tool
    Essential Day-to-day Responsibilities
    • Be able to handle and resolve complicated technical Hardware and Software PC issues for the users
    • Should manage the work load efficiently and have the ability to prioritize and complete the task in a high pressure environment.
    • He/She will be responsible for complete ownership for the issues which is in his/her scope
    • Responsible for Tracking asset and maintaining all records in available tools
    • He/she will be responsible for all internal audits, mitigate all PC compliance, SCCM, PC encryption issues and other related tasks.
    • This position requires the analyst to handle the reported issue (via Phone , Web incident and Email ), and provide technical troubleshooting assistance
    • Discuss and collaborate with other IT verticals and ensure that issue is resolved within SLA.
    • Identify underlying problems liase with respective Level 3 support and contribute for permanent resolution of the same. Record all instance in the Service Now tool and adhere to internal process and policy to update the record.
    • Adhere to internal Policies and Procedures while handling customer issues and service requests and get the resolution in adherence to agreed Service Level
    • Undergo regular training to improve skill set required for the job function. Collaborate with the team to share knowledge, update and share the same on the Knowledge base site.
    • Understand business needs and adapt to the new changes and dynamic environment and contribute actively to any project deployment of the OS team
    , *Qualifications & Certifications
    • Bachelor s Degree.
    • Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment are required.
    • Ability to interact with all levels of managers and end-users in the organization

Keyskills :
internal auditdigital economyenergy management

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