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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Our Global Technology Infrastructure group is a team of innovators rewarded with innovators who love technology as much as you do. Together, you ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You ll work in a stable, resilient and secure operating environment where you and the products you deliver will thrive.As an Infrastructure support Technician you will be a member of our highly technical production support team, who pro-actively monitors, performs wellness checks and observes the status of File Transfer in the Production and Development environments. You will be focused on the daily goal of meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for the bank s internal/external customers, through the utilization of the Enterprise monitoring and triage tools provided, with emphasis on problem resolution, root cause investigation, providing second level problem detection, determination and resolution function, vendor engagement, maintenance of event/outage logs and assistance with hardware and software patch/product updates.Internal QualificationsThis role requires a wide variety of strengths and capabilities, including:Bachelors degree in some Information Systems discipline or 3 year technical degree.1-3+ years of experience in File Transfer SystemsKnowledge of file transfer protocols. Eg: SFTP, HTTPS, AS2, Connect-Direct, FTP-SSL.Understanding of PGP encryption/signature and SSH/SSL keys and certificates.Knowledge of any FTP tools. Eg: Axway Secure Transport Enterprise, TIBCO, IBM Sterling, etc.Knowledge of connectivity failures and troubleshooting methods for FTP issuesBrief idea about DNS, IP, port numbers, Load balancers and similar network conceptsExperience in Netcool/Service Now is preferredAbility to follow policies and procedures; attention to detailStrong problem solving skills and decision making ability around complex problemsExcellent oral and written communication skillsAbility to think creatively to deliver solutions through continuous improvementStrong desire and skills in identifying and implementing automation opportunities.Ability to learn and apply technical information in a fast-paced, demanding work environmentEffective listening skillsWork well in a team environmentWhen you work at JPMorgan Chase & Co., you re not just working at a global financial institution. You re an integral part of one of the world s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.At JPMorgan Chase & Co. we value the unique skills of every employee, and we re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.,
Keyskills :
big dataroot causeservice levelfile transferproblem solvingmachine learningfinancial servicesproduction supportcareer developmentproblem resolutionelectronic payments