Internship - Product Enablement ( 6 months)

Job Description

Hello, we are Atlan!A home for data teams around the world. Think what Github did for Engineering Teams or Figma did for Design Teams ( Website , Product Tour , Docs )Our Story: Built for the humans of data, by the humans of dataAt Atlan, we started as a data team ourselves tackling problems like national level healthcare and poverty alleviation with data science ( TED talk ; Case Studies )The problem: Thats how we learnt how tough it was to scale data teams. Data teams are the most interdisciplinary teams ever created: Analysts, Scientists, Engineers, Business; Diverse people with their own tooling preferences and skillsets and DNA that need to come together and collaborate effectively. Leading to collaboration chaos.We would be awoken with crisis calls every second day for the minutest of issues - from troubleshooting why number on a dashboard is incorrect to getting access to the right dataset! Atlan started as us building small tools to make our own data team more agile.Over a couple of years, we made our team 6X more agile and went on to do amazing things like build Indias National Data Platform used by its Prime Minister. (data for 500M citizens, built by an 8 member team, fastest project of its kind to go live in 12 months instead of projected 3 years)Could the tooling we built for ourselves help data teams around the world Thats how Atlan was born. Were on the mission to help data teams around the world do their lives best work.Read our cofounder, Prukalpas article about our vision for the future of data collaboration and our journey of failing 3 times before we figured out the real solution. Were growing fastWeve grown 16X in just the last 6 monthsWe were named a Gartner Cool Vendor in DataOps, one of the Top 3 companies globally (one of the fastest companies to make the list )Were backed by iconic investors, including Sequoia Capital, Waterbridge Ventures and Mr. Ratan TataWatch this 3 minute video of our journey so far & where were going (in conversation with Sequoia Capital).We build with all our We believe that data teams deserve fundamentally better software experiences. Just because data is chaos, doesnt mean that work should be!Love what Superhuman, Slack, Notion, Quip & Figma have done for the modern workplace Come build the future for data teams with Atlan.Why this role is important for us

• We believe that building a great product isnt enough unless youre able to ensure all kinds of users are able to leverage and adopt the product successfully. In our product enablement team, youll act as an interface between our product and our end customers & users, helping them get the most out of the product
• People underestimate the value of delivering a great product experience and delighting users consistently at every customer touchpoint. GREAT product experience is when a user reaches out with a problem and leaves with a solution AND a smile on their face. The best products like Superhuman consistently create these wow moments for their users.
• If youre looking for a high-impact opportunity, at a fast-growing startup, and truly want to kickstart your career with a customer facing role, this is the opportunity for you.

What will you do

• Be the face of Atlan, helping deliver a stellar product experience. Own the lifecycle of Atlan users from on-boarding, setup, to day-to-day engagements, including serving as the point of contact for handling problems and requests for support.
• Craft delightful user experiences during onboarding and all subsequent touchpoints by owning customer communications across various channels.
• Follow established SOPs and processes to resolve product enquiries or problems
• Own Atlans product documentation & training content, and crafting well-written user-facing communications and documentation.
• Assist the product team in the identification and reporting of product trends and abnormalities
• Maintain an accurate record of customer interactions and support conversations

What makes you a match for us

• You have a strong sense of accountability and ownership and have demonstrated an aptitude for project & stakeholder management
• You have excellent communication skills, both written and live, with an emphasis on clarity, and problem-solving.
• A high rate of learning, natural curiosity, and eagerness to get to the bottom of problems, debate opinions to find the truth.
• You have a passion for software products and have an interest in data and software markets, products, and businesses. Familiarity with the modern data stack across ETL, storage, BI, and everything in-between, with a demonstrated ability to stay up to date with new developments, is a plus.
• You are looking for exponential growth, a lot of learning, and a great team to work with.

Do your life s best work at Atlan At Atlan, our mission is to help data teams do their lifes best work. Inside Atlan, our goal is to help Atlanians do their lives best work while at Atlan and reach their Ikigai .Wed normally invite potential Atlanians to our office meet our team and understand our culture, but given the global pandemic, weve opened up our internal team handbook which is a great read about our values and principles, how we think about growth and internal practices as we build a dream team.Atlan Team HandbookThe Values of an AtlanianExcited about the opportunity Apply now!,

Keyskills :
data sciencecase studiescommunication skillsetlfarvideotoursprimereachdesigngithubvendoraccesscrisisdebatestoragescienceclarity