IS Service Manager - Marketing Automation (Salesforce Practice)

Job Description

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. ABB s Electrification Business Area is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.You will be working as IS Service Manager - Marketing Automation (Salesforce Practice) in Electrification Business Area and will be reporting to IS Global Leader for QA & Test. The core responsibility of the IS Service Manager is managing the delivery of End to End IS solutions/services within the Electrification IT department for Marketing Automation solutions, including projects delivery and ensuring quality operations for the solutions in scope (build & run).Your responsibilities

• Collaborating with Global Business Process Owners for understanding the demand, providing delivery proposals and implementation for the Marketing Automation solutions, based on Salesforce cloud solutions and other SaaS solutions.
• Establishing a strong relationship with Marketing & Sales stakeholders and acting as IS focal point for overall leadership, control and taking responsibility for the given area globally.
• Marketing Automation Service Manager is accountable and responsible for the Marketing Automation service, which consists of the following applications like Salesforce, Pardot and Marketing Cloud.
• Participating in projects Steering Committee meetings as lead IS manager within given area.
• Coordinating the planning and consumption of the service budget.
• Acting as a cost center owner for solutions in scope and ensuring financials of the given applications in scope are in line with the plan and properly controlled.
• Ensuring that ongoing service delivery and support organization which is 3rd party provider are meeting the agreed business requirements and SLAs.
• Functionally leading project managers within given area, leading and ensuring timely and on benefit-based delivery of projects.
• Cooperating and collaborating with Application Managers for optimizing the service delivery experience and performance.
• Being part of the EL Salesforce Practice department leadership team and supporting strategic goals of that department.
• Living ABB s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Education in information management, computer systems, business engineering or similar.
• 3+ years of experience on IS service management or IS management experience of marketing solutions.
• 7+ years of experience, working in IS organization with focus on Marketing & Sales area.
• Ability to take end-to-end service accountability for complex and diverse Marketing Automation solutions, independently from where the underpinning technology components, operation support processes or professional capabilities reside.
• Experience with implementation and support of a cloud-based (SaaS) solution.
• Deep understanding of the overall context of Marketing processes and connected technologies.
• Excellent senior stakeholder management skills.
• Experience and strong skills in collaboration with external suppliers and consulting companies, including offshore model.
• Experience in project set-up, contract management (e.g. SoW) and business case preparation.
• Demonstrate project leadership skills, ability to influence others to achieve objectives.
• Salesforce or CRM experience is nice to have.
• Fluent in English.

Keyskills :
focal pointservice deliverysenior stakeholder managementwarrantybusiness caseworkshopbusiness processspare partsproject managerscustomer servicesalesproject setup