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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software,Network / System Administration |
EmploymentType | Full-time |
The position
The Novotech IT team is currently seeking an enthusiastic IT Service Desk Analyst with relevant experience, based in Novotech s Bengaluru office. The role will engage you with end users and team members primarily locally however also from all Novotech global offices, so excellent customer service and commitment to effective issue resolution is a must! Along with excellent communication skills, the right attitude and a passion for helpdesk and IT, this role will be a great move on your career ladder.
Working as an integral part of the IT team you will have the opportunity to work and grow your skill set in this exciting new position. Supporting employees as well as internal and external systems across Novotech global presence, you will be directly involved in triage and 1st level support along with some system level support. You will also play an integral role in the ongoing integration of Novotech IT systems. You will thrive working within a fast-paced environment and enjoy working with our supportive team.
Minimum Qualifications
Your duties will include but are not limited to:
To succeed in this role, you will have proven knowledge in the following areas
Favourable to have:
Non-negotiable:
Keyskills :
user managementservice deskoffice 365issue resolutionhelpdeskphysical layerit securitytechnical supportgap analysisactive directorybusiness ruleswindows serverms officekpi analysisasset managementloggingit service deskdocumentationknowle