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IT Operations Engrg Manager

6.00 to 8.00 Years   Bangalore   02 Jun, 2021
HERE
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

IT Operations Engrg Manager IIJob Locations IN-BangaloreRequisition ID 2021-58125 Category IT & Operations Whats the role SUMMARY OF JOBAs an IT Operations Engrg Manager , He/she will be responsible for end to end responsibilities of operations in a particular shift and team. This position reports to Sr IT Dev Ops Manager.

  • Ownership of quality and integrity of the Incident Management process. Creating daily and weekly status reports
  • Setting guidelines for assigning priority of a ticket, assigning tickets to different tiers, information exchange in the process of incident resolution etc. Monitoring and managing the Operations teams. Approving ticket de-prioritization
  • Overall accountability of Operations team. Ensure all monitoring Tools are up & running.
  • Ensure appropriate assignment of service monitoring amongst Operations staff.
  • Carry out daily & weekly audits/spots checks and send report to the team.
  • Coordinate Shift Handover and send Shift handover reports. Daily health check reports.
  • Weekly Management Report & Backlog Reports.
Who are you
  • Supervise data to day operations in the Support operations department.
  • respond to customer service issues in a timely manner
  • Perform an immediate and initial assessment to determine severity and fit for CAP
  • Administer a structured escalation process that incorporates criticality & impact assessment, SWAT team, communication, and resolution plan
  • Coordinate with CAP team and lead actions with functional leads and other stakeholders
  • Create clear roles for action plan, reporting, and communication
  • create effective customer service procedures, policies, and standards.
  • develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Assess service statistics and prepare detailed reports on your findings.
  • Participate in internal HERE technical communities and in the broader industry through events, blogs, whitepapers, and articles for your domains of expertise
What we offer HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Who are we HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us. Watch VideoOptionsApply for this job onlineApplyShareEmail this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed Need help finding the right job We can recommend jobs specifically for you! Click here to get started.Application FAQsSoftware Powered by iCIMS www.icims.com,

Keyskills :
it operationsvideofitcolorhealth checkchecksfuelcustomer satisfactionarticlesexchangeimpact assessmentswatescalation processincident managementbusinesscapempower

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