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IT Service Desk Analyst I

7.00 to 12.00 Years   Bangalore   18 May, 2022
Arrow Electronics India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryConsumer Durables / Electronics
Functional AreaGeneral / Other SoftwareIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Position:IT Service Desk Analyst IIT Service Desk AnalystHelp Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.What Youll Be DoingA Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.A help desk analyst spends most of the day performing remote support. This can take several forms:Over-the-phone supportScreen sharing or remote controlLive chat supportEmail supportWhat We Are Looking ForTypically requires a 4 year degree and 12 years of experience or a 2 year degree and equivalent related experienceHas no discretion to vary from established proceduresHas no related work experience or has work experience but requires formal training in theories/concepts in own functionWorks under close supervisionAbout ArrowArrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 109 and one of Fortune Magazines Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.For more job opportunities, please visit https://careers.arrow.com/us/en.Location:IN-KA-Bangalore, India (Midford Crescent) GESCTime Type:Full timeJob Category:Information Technology,

Keyskills :
troubleshootingactive directorytechnical supportcustomer relations

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