IT Support Specialist 2

Job Description

As a IT Support Specialist in Xactly s Bangalore office, you will be primarily responsible for Xactly s global system footprint, ensuring 24X7 uptime and support for local servers and clients. You will also need to be proactive in securing all the logical business systems and intellectual property behind the firewall. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. The technology landscape is evolving, and the person in this role participates in technical research and development to enable innovation.

They will also ensure that system hardware, operating systems, software systems, and related procedures adhere to the Vision of Xactly. You will also take on projects and be responsible for all phases, including definition, analysis, design, build, testing and change management. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.

THE TEAM

• Xactly s IT Support team provides daily helpdesk support per request from the user base. Investigate, troubleshoot, and solve issues.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituenci

THE SKILL SET

Hands on experience on troubleshooting Windows and MacBook s

Installing, configuring and maintaining Linux Servers.

Experience in backup and recovery of Virtual machines and virtual servers

Expert knowledge on DNS, DHCP and windows clustering

Should have knowledge of Jira, Confluence, box.

Should have knowledge of networking tools.

Should have experience of ticketing tools.

Should have knowledge of LAN/WAN, Wireless and firewall.

Should be good with HELPDESK applications, Asset management & overall IT Vendor management

Job Requirements:

BE-Information Technology

• 2 years of experience in desktop support experience and knowledge of the following Applications: MacOS, iOS, Windows, MS Office, VPN and remote technologies
• Network administration, security and/or technical certification a plus

Excellent customer service, time management and organizational skills

• High degree of personal integrity and professionalism
• Excellent communication skills
• Works effectively with minimal supervision in a collaborative environment
• Able to adapt to a constantly changing environment

WITHIN ONE MONTH, YOU LL:

Attend New Hire Training

Learn the IT support processes

Gain exposure to Xactly s product suite

Learn about Xactly s tools and technologies

Get to know your team

WITHIN THREE MONTHS, YOU LL:

Attend training sessions online and offline

Provide help-desk support for Mac and PC Laptops

WITHIN SIX MONTHS, YOU LL:

Oversees the day-to-day operation of internal systems including hardware/software support, training, and special projects

Interface with all teams / end-users and deliver enhancements

WITHIN TWELVE MONTHS, YOU LL:

Works effectively with minimal supervision in a collaborative environment

Able to adapt to a constantly changing environment

Continuously think about and work on process improvements for an always high-quality product

BENEFITS & PERKS

Paid Time Off (PTO)

Comprehensive Insurance Coverage

Tuition Reimbursement

XactlyFit Gym/Fitness Program Reimbursement

Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

Free Parking and Subsidized Bus Pass (a go-green initiative!)

Keyskills :
time managementspecial projectssqlms officeit supportnew hire trainingvirtual serversfinancial servicescustomer serviceapplication servicesdesktop supportvendor managementoperating systemswindows firewallplsqlasset managementvirtual machin