IT Video Service Deployment Manager

Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team youll be part of Strategy and Technology lays the path for Nokia s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.Within Strategy and Technology, you will be part of the infrastructure team, which ensures the stability, availability and high performance of the IT infrastructure that serves Nokia s entire workforce and upholds the technology for almost every single interaction of the company s business.This includes the continuous advancement of our Digital Workplace and IT support to a global community of end-users. Our aim is to keep our end-users satisfied every day and provide the tools and processes that create a great user experience and allow maximum productivity. What you will learn and contribute to The IT Video Service Deployment Manager will be responsible for the deployment of video rooms in Nokia globally. He/she ensures the video rooms delivery are done in alignment with the Nokia business needs and according to the defined quality criteria. The IT Video Service Deployment Manager aims for continues improvement of end-user experience and satisfaction with the provided solutions. Responsibilities and Duties
• Aligns business demands and maintains a global deployment roadmap for IT Video services
• Works, manages, and supervises the IT providers technical team, performs the necessary acceptance and assures the quality of the service
• Works closely with L1, L2, L3 support teams and oversee the quality of support at various level, validate IT Support scripts to ensure problems are resolved quickly and efficiently
• Engages with communication team to prepare end users guides and instructions to improve Service Quality
• Engages with globally distributed team of Client Service Managers to ensure Business users are satisfied with the Video services
• Engages in priority incidents troubleshooting and testing to assist in quick resolution of the incidents
• Performs and validates requirement analysis, prepares offer requests to providers and evaluates answers.
• Participates in the preparation of project proposals, the project business case and in the implementation of projects.
Your skills and experience Professional skills and experience
• 2-5 years of expertice in the domain of Unified Communication, Virtual/Video meetings, Chat services, VoIP, Voice, Telephony or other IT UCC or Infrastructure services.
• Technical analysis skills for output device
• Service Now (SNOW) experience
• Ability to communicate on different levels (End-User, Technical staff, Management)
• General knowledge of telecommunication area;
• Capable to work as part of the globally dispersed team;
• Understand Process and policies
Personal Attributes:
• Strong cross- functional skills, transcending across global teams
• The ability to analyze, model and interpret data in a business context
• Strong analytical skills and high level of mathematical ability
• Leadership skills with the ability to build and develop teams as well as the ability to break down barriers / silos
• Ability to work under minimum supervision
• Excellent written and verbal communication skills
• Demonstrates a high passion and drive
• Ambitious and willing to go the extra mile
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
deliveryriskavailability managementcapacity managementdocumentationit supportbusiness caseuser experience