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ITS - EMS - Advanced Analyst

3.00 to 8.00 Years   Bangalore   26 Feb, 2021
Ernst & Young
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Strong understanding of:

  1. Their Region/Market Key people from those markets. Have a high-level understanding of the markets they are part of and its dynamics like size, people, competency, clients, tier, etc.
  2. The regional leader and partners in their market
  3. The scope - what we are doing for them. what else we can do from our current portfolio; what unprecedented services are popping up. The activities we are performing for the market and understand another preparer s work as a backup
  4. Team Dynamics: Needs to have a complete understanding of the market teams in the region
  5. Understanding of Tools: Mercury, Workflow, WIP, etc. with an ability to suggest improvement ideas
  6. Engagement Life Cycle: Preparers should have a good understanding of the entire WorkSmart Engagement Life cycle
Accountable for
  1. Prepare or assist in preparing simple to complex EMS Activities for their respective engagement teams.
  2. Preparer should have a complete understanding of the engagement teams BoB and provide periodic analysis to the Partner / team members of the engagement s financial status.
  3. Have regular catch up with engagement teams to get a thorough picture of engagement financial status.
  4. Resolve complaints from Engagement Teams.
  5. Analyse the current activities and recommend additional EMS services.
  6. Ensure on time delivery with self-review.
  7. Ensure reviewer reviews the request before delivering the final output to the engagement teams
  8. Ensure error free and 100% quality of deliverables with zero escalation and ensure there is no rework.
  9. Delivery and expansion/growth of their Market penetration and Customer Retention
    • Work with the Market Leader and proactively identify opportunities to offer up services on accounts (monitor pursuits; wins, engagements)
    • Assist Market Leader with white spots analysis by Market and work with them to strategies further expansion and penetration
  10. Reporting escalations to the Market Leader and consulting on solutions before implementing anything
  11. Assist other team members complete their tasks in case needed.
  12. Keep their skills up to date and upskill periodically meet badge compliance
  13. Customer Experience: Drive customer experience in every request they handle
  14. Utilization: Ensure they meet minimum utilization requirement
  15. Absenteeism: Ensure no unauthorized absenteeism
  16. Team Morale: Be a team player.
  17. Have regular connect with stakeholders to ascertain health of the business.
  18. Ensure regular feedback to the reviewer
  19. Ensure regular feedback to the requestor
Education:
  • Graduate /Postgraduate in any discipline.
  • BE/ B.Tech will be preferred.
Skills
  • Excellent verbal and written communication skills
  • Ability to work with global networks, mindful of cultural differences
  • Knowledge of Mercury, M-Path or GFIS is a must
  • Proactive, agile and manages time well
  • Strong analytical skills and eye for detail
  • Ability to work independently
  • Solution oriented with strong problem-solving skills
  • Strong client service focus; responsive to request and capable of maintaining a sense of urgency in resolving issues
  • Flexible in adapting to constantly changing priorities
  • Good with Microsoft Office (i.e., Word, Excel, and PowerPoint and Projects and Power Bi
Data driven approach. Passionate about learning and implementing new analytical tools and support innovative practices,

Keyskills :
taxfinancial reportingcustomer relationstax planningtax returnsmusic makingproblem solvingmicrosoft officeanalytical skillscustomer retentionstatements of work sow

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