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ITSI Technical Support Specialist

1.00 to 6.00 Years   Bangalore   04 Jun, 2023
Acme Services Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryAdvertising / MR / PR / Events
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job description
    • Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications
    • Collect system and event log information
    • Work remotely with customers to diagnose and recommend solutions leading to resolution of various issues arising on Avaya Oceana
    • Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management (CRM) systems, i.e. Siebel and ServiceNow
    • Provide consistent and prompt input to internal and external Client requests for information
    • Install, configure, and maintain lab equipment
    • Understand Key Performance indicators (KPIs), company processes and policies
    • Stay current on assigned Client product releases
    • Be available for rotational weekend on-call coverage
    Qualifications
    • Post-Secondary education in a technical field
    • Minimum of 1 year experience in telecommunications or Information Technology (IT) oriented field
    • Knowledge, understanding and practical application of technologies, protocols and related standards including IP Networking, VoIP, TCP/IP, Windows 2008/2012/2016 server, Ethernet, TCP/ICP and Layer 3 Switching
    • Troubleshooting and problem-solving skills: Experience analyzing symptoms, logs, and data to resolve issues of medium to high complexity.
    • Multi-tasking skills: Ability to effectively manage and prioritize ever-changing workload.
    • Experience with the following Avaya products belie: Control Manager (ACM), Application Enablement Services (AES), Communications Manager (CM), Session Manager (SM) and System Manager (SMGR)
    • Linux Operating Skills
    • SSL Certificate Management and Troubleshooting
    • Network Configurations
    • Network Tracing and Wireshark
    • Logs Parsing
    • Installation
    • Strong SIP knowledge and REST protocols
    • Strong understanding of Kubernetes, Docker, and Bosh
    • Knowledge of VMWare 6.x and above
    • vCenter troubleshooting skills
    • OVA deployments and configurations
    • Ability to create a Virtual Machines
    • Performance monitoring.
    • Knowledge of LDAP, SAML authentication
    • WebRTC knowledge and troubleshooting
    • Database skills in PSQL SQL and PostgreSQL preferred.
    • Web servers such as Apache and Nginx is a plus
    • Debugging applications written in Java is a plus

Keyskills :
linuxtroubleshootingsql

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