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L1 L2 Support Engineer - Technical Support / Bpo - Voice

1.00 to 6.00 Years   Bangalore   16 Aug, 2023
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / HelpdeskCustomer Service (International)
EmploymentTypeFull-time

Job Description

    • You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
    • The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
    • The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
    White Horse Manpower Consultancy P Ltd. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051. Ph: +91 hidden_mobile , hidden_mobile hidden_mobile whitehorsemanpower .in, hidden_email Follow us on twitter, Face Book & Youtube Free Recruitment no charges.

Keyskills :
remote supportservice deskservice improvement

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