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Lead - Customer Experience - eCommerce

2.00 to 3.00 Years   Bangalore   27 Mar, 2023
Silver People
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    About Company: A well funded, profitable & high growth E-Commerce Startup Company in fashion, home & beauty and personal care.Duties/Responsibilities:- Establish and implement CX efforts that effectively communicate and support the companys vision, mission and values.- Managing customer experience & program management.- Should own end to end user/consumer experience cycle.- Will be responsible to coordinate with warehouse & quality teams across brands.- Closely dealing with the Brand partners in terms of product quality issues and solutions.- Responsible for Social Media escalation management.- Responsible for fixing the consumer issues with the help of close coordination with partner brands and internal teams.Required Skills/Abilities: - Excellent verbal and written communication skills. - Excellent interpersonal and conflict resolution skills.- Excellent organizational skills and attention to detail.- Strong analytical and problem-solving skills.- Strong supervisory and leadership skills.- Thorough knowledge of employment-related laws and regulations.- Knowledge of and experience with varied human resource information systems.- Proficient with Microsoft Office Suite or related software.- Should be output drivenEducation and Experience:- MBA or MA/MS or related field preferred.- A minimum of 5-10 years of experience, with at least 2-3 years of experience in implementing strategic initiatives to deliver best in class experience,

Keyskills :
social mediaproblem solvingproduct qualitymicrosoft officecustomer experienceconflict resolutionwritten communicationstrategic initiativesbrandoutputfashionstrategyconflictanalytical

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