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Lead - Systems Engineering

5.00 to 8.00 Years   Bangalore   02 Mar, 2021
Fidelity Investments
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Title Lead Systems EngineeringThe Purpose of This RoleThe successful candidate will be expected to be part of the PI (Personal Investments) Web Application Infrastructure Support team in India that manages 300+ application and web services environments such as www.fidelity.com, Online Transactions, Transfer of Assets, Money movements, Active Trader Pro etc. The development teams are spread across different geographical locations and working in Spotify model. Production support group has presence in US and India, providing follow the sun model support.The Value You DeliverThe PI Web support engineer is a core member of a multi-disciplinary enablement team working on day to day support as well as enablement of support through automation and self-service capability developments. In this role, the engineer works in collaboration with team towards:

  • Triaging incidents with emphasis on restoring service to normalcy quickly as well as accurate Root Cause Analysis in Production Environments (that has complex applications architecture, high visibility applications, multiple support teams involved) in order to prevent Incidents from reoccurring in the environment and impact analysis
  • Building out new application server environments on premise as well as on AWS cloud, Data Center Migration projects, getting load balancing configuration changes implemented from peer groups, Application deployments and Monitor Implementations, building out and maintaining deployment pipelines through uDeploy and Jenkins for both AWS cloud and on-premise hosted applications
  • Environment Availability management
  • Implementing changes in Production Environment
  • Splunk Administration
  • Automations and self-service capability developments
  • Documentation (Technical steps and process involved)
The Skills that are Key to this roleTechnical
  • High - Knowledge of Production Support policies such as Incident Management, Change Management
  • High Automation skills - Shell Scripting, Python, Groovy basics, Java basics, SQL queries
  • High Cloud knowledge (REST API s, Chef, AWS), Containers, Ranchers
  • High - Tomcat, Apache, Iplanet, XtremeScale, Messagebroker
  • High - Usage of monitoring tools such as SiteScope, Gomez, Splunk
  • Medium Udeploy, Splunk administration
  • Medium Agile methodologies DevOps, Scrum, Sprint, Spotify
  • Medium - Linux
  • Medium - Knowledge of load balancing systems such as BigIP, 3DNS
  • Medium Usage knowledge of Jenkins, Nexus / artifactory
  • Medium - Knowledge of Network
  • Medium Knowledge on implementation of solutions using AI, Machine Learning, Data Analytics
  • Low - Akamai
  • Low WSO2 (Enterprise Service Bus)
Behavioral
  • Flexibility required for production support operations
  • Strong in problem solving and analytical skills
  • Adept in working culture of matrix organization
  • Stakeholder management skills
  • Ability to multitask, identify gaps in current capabilities and to propose solutions
  • Quick learner of new tools and technologies
The Skills that are Good to Have for this role
  • Cybersecurity concepts
  • Capacity and Performance management concepts
  • Content Management concepts
  • Micro services architecture concepts
  • Active Directory, Group Policy and User Profiles concepts
  • Reporting technologies through SQL and other tools
  • Technical documentation such as use cases, engineering notes, architectural diagrams and training materials
How Your Work Impacts the OrganizationYou will contribute towards maintaining stability of our external facing business applications, that in turn helps Fidelity maintain its competitive edge in the industry on various parameters including customer satisfaction.You will help build engineering solutions that provide self-service capabilities for our development partners in performing their day to day tasks in agile and frictionless way.The Expertise We re Looking For
  • 5 to 8 years of IT experience
  • Technical Graduate
BU OverviewProduction Services (EI-PS) is a centralized support services organization in the Enterprise Infrastructure group of Fidelity. This organization was formed in March 2017 when support groups from various Fidelity business units were merged together to form a centralized support organization. EI-PS supports 2000+ applications across all Fidelity business units. Services provided by the EI-PS organization include incident management, change management, environment management, Web (Middleware) & Database Services, Mainframe operations, Release Services & Performance Engineering services.Location: Manyata, BangaloreShift timings: 6:30 am 3:30 pm /11:30 am - 8:00pm, flexibility required for production supportCertifications:Company OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com. Fidelity Investments is an equal opportunity employer.Apply,

Keyskills :
root cause analysisuse casesroot causedata centerweb servicesgroup policymusic makingload balancingbusiness unitssupport groupsshell scriptingproblem solvingweb applicationmachine learning

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