Level 2/3 App Suppt (Production Management)

Job Description

Position Overview The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SME S managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization s technology related outages, collaboration on technology projects focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within Morgan Stanley. Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience. This position will mainly perform DevOps/ SRE role in Call center technology.Experience 12 - 15 yearsThe Right candidate:Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end user to continue functioning. Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage Responsible for the stability of the Production environment Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production. As the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production. Responsible for servicing all requests for data or other activities that require access to Production systems Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems., *Primary skills

• Minimum 8 years of experience in developing and/or supporting Distributed batch and ETL technologies.
• 3 to 5 years of experience in leading a small to medium team of alike skillset.
• Willingness to embrace Agile and DevOps/SRE concepts.
• Solid analytical skills, problem determination, and resolution recovery processes
• Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
• Have administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python, Java or C#)
• 5+ years of any extensive experience in ETL tools like Informatica, IBM infosphere etc.
• Experience working in Job Schedulers like TWS and or Autosys is must.
• Strong Unix Shell scripting experience required.
• Extensive experience in Data analysis using SQL and NoSQL technologies.
• Should be very strong in RDBMS databases like DB2, Oracle, Teradata etc.
• Experience with BI/ Data Lake toolset like Hadoop, Hive is a plus.
• Experience in Mainframe technologies and batches will be an added advantage.
• Should be a fast learner of technologies in a quick paced environment.
• Have strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management, or resolution Are driven to learn about new technologies, techniques and what it takes to be an integral member of this team
• Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability
• Experience creating technical architecture documentation
• Excellent communication and writing skills specific to technical discussions across the management layers
• BS/MS or equivalent, preferably in quantitative discipline (Computer Science, Computer Engineering, EE, Math, Physics).

• Experience with incident on call and ability to respond to emergencies on a 24/7 basisSecondary Skills
• 5-10 years of experience in supporting or developing transaction based systems
• Experienced, technically hands-on professional that understands both code and infrastructure
• Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations.
• Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident.
• Strong and keen focus on metrics and trend analysis
• Strong problem solving skills with ability to analyze and understand data
• Candidate must have the ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to APG and BU partners
• Must be comfortable with on-call rotation including weekend work
• End user support - able to talk to users to discuss their problem and work through to a resolution
• Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
• Strong ownership mentality with a focus on customer satisfaction
• Detail oriented and organized with strong analytical skills
• Experience working in a virtual or global team
• Self-starter and ability to multi task with can do attitude
• Familiarity with ITIL terms around incident and problem management

Keyskills :
unix shell scriptingsource system analysissubject matter expertiseetl toolsteam spirituser supportdata analysisdata serviceshigh pressurewriting skillsbusiness unitsknowledge baseshell scriptingcall center