skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Manager/Deputy Manager - Customer Success and Operations

1.00 to 3.00 Years   Bangalore   20 Sep, 2022
Bosch Group
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Job DescriptionAre you curious, motivated, and forward-thinking Do you want to work with the AI-IoT technologies at Bosch If yes, read on!We are looking for technology enthusiasts to lead/champion Customer Success for Phantom AI IoT Platform. We are looking for a person obsessed with delivering a WoW experience to our customers throughout the globe. The role is a great fit for those who are deep problem solvers and can understand customer pain points. You would be the evangelist of customer focused culture in the entire organization and of course, the customer success team.In this role, your responsibilities include
    • Customer Onboarding :- Create a tech-enabled and a smooth customer onboarding process- Design and deploy tech and manual based feedback collection for initial enrolment phase
    • Customer Engagement :- Conduct QBR, EBR along with value proposition in a regular cadence- Drive customer engagement on SaaS platforms- Devise tech-based interventions to keep customers engaged on the product- Deliver 60%+ Customer NPS
    • Customer Retention & Renewals :- Drive 97%+ customer retention on the platform post purchase- Achieve 60%+ Renewal rate through several interventions
    • Operations- Lead, co-ordinate and coach application engineering, operations and customer support topics
    • Drive product innovation based on customer needs and architectural capabilities of the product for the broader Phantom portfolio
    • Develop timely business, economic, market and competitive intelligence analysis to support strategic planning initiatives, business prioritization and target new markets
    • Support financial engineering for mega-deals
    Your KPIs
    • Customer NPS: 60%+
    • Churn rate:
    ,

Keyskills :
customer engagementcustomer focusdocumentationcustomer service

APPLY NOW

Manager/Deputy Manager - Customer Success and Operations Related Jobs

© 2020 Skillindia All Rights Reserved