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Manager Order Operations

6.00 to 0.00 Years   Bangalore   05 Apr, 2021
Forcepoint LLC
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD,General / Other Software
EmploymentTypeFull-time

Job Description

Essential Functions

  • Lead and manage the local Order Operations Team ensuring the timely and accurate processing of customer Orders
  • Continuously drive process and system improvement within the Order to Invoice cycle working closely with the business solution architects and project management teams
  • Coordinates and ensure a high level of customer care for both the internal and external customers
  • Proactively in communicating any concerns or opportunities for better project delivery.
  • To examine potential areas for Service Improvement and raise proposals with the management team.
  • Provide technical system leadership ensuring all Order Operations Analysts are leveraging the existing system functionality optimally
  • Interact with internal teams and external vendors to trouble shoot and resolve complex problems
  • Design appropriate metrics for reporting on key performance and quality indicators
  • Actively participate in monthly and quarterly close activities as it related to the Order Operations Function
  • Excellent organization skills and the ability to handle multiple, competing tasks simultaneously
  • Pro-active in maintaining and increasing the teams and your own technical knowledge
  • Identify training needs or requirements for yourself individually and for the team Coach and develop team members
  • Perform other duties and projects as assigned
Personal Qualities
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Strong people management and leadership qualities
  • Self-motivated and highly professional with ability to lead and take ownership and responsibility
  • Ability to multi-task, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge, energetic and enthusiastic
  • Adaptable and flexible to business demands
  • Strong organizational and planning skills
  • Positive can-do attitude
  • Team player
Skills and Experiences
  • Bachelors degree or equivalent experience.
  • 6 years of experience of working in people management required preferably with experience in Order Operations or within the Quote to Cash process
  • Previous experience of working for a multi-national software company an advantage
  • Excellent interpersonal and communication skills
We are mission driven.We are passionate about our mission because our solutions protect businesses, critical infrastructures, and governments around the world.Find out more about Forcepoint s Mission, Vision, and Values at www.Forcepoint.com and follow us on Twitter at ForcepointSec. Find us on social at #forcepoint #forcepointculture #lifeatforcepoint to find out what its really like to work here from the team themselves.*Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must have the right to work in the location to which you have applied.We are committed to hiring and retaining a diverse workforce, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.,

Keyskills :
quotepeople managementquote to cashsystem improvementbehavioral trainingservice improvementtwittervendorsorganization skillscashbusiness solutioncolorcustomer servicetraining needscaremetricsdesignproject managementcustomer care

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