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Manager- PMO

8.00 to 10.00 Years   Bangalore   18 Jun, 2023
IBM India Pvt Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    IntroductionAt IBM, work is more than a job it s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world s most challenging problems If so, lets talk.Your Role and Responsibilities
    • This position will be responsible for responsible to ensure MIS team is reporting, maintaining and publishing daily, weekly and monthly operational, service level reports and volumetric data/related dashboards. He/she will also be responsible to understand the entire business process alignments with stakeholder functions for identifying the right means for measurement of key business metrics and use data management and automation (macro) skills for improved and enhanced reporting for the business.
    • Functional knowledge on MIS reporting activities.
    • MIS report generation related to staff attendance, service levels, processing time, client invoicing ,any other operational reporting accurately & in timely manner
    • Analyse data and prepare ad-hoc/periodic reports for different stakeholders.
    • Assist the stakeholder functions in understanding parameters of performance, with data-oriented root-cause analysis.
    • Data mapping & mining, generating various reports from system and supporting improvement projects.
    • Generation business analytics & business intelligence reports and maintain data repository
    • Provide recommendations to update current MIS to improve reporting efficiency and consistency
    • Provide strong reporting and analytical information support to management team.
    • Analyze business information to identify process improvements for increasing business efficiency & quality.
    • Monitor performance trends & lead governance framework with Delivery leads.
    • Create client & internal presentations.
    • People Management role responsible to lead account MIS team
    Required Technical and Professional Expertise
    • Bachelor s degree in any discipline
    • 8+ years of job-related experience
    • Data analysis, data management and data presentation experience is required
    • Awareness of Customer service/customer operations environment ( Experience in banking industry would be an advantage )
    Preferred Technical and Professional Expertise
    • Proficient in compute skills in MS Excel, Macros, MS Office. Experience in MS Access / Tableau would be an advantage.
    • Excellent data management and presentation skills
    • Problem solving abilities
    • Proficient in Statistics and basis mathematical computation
    • Excellent written and verbal communication skills
    • Stakeholder management & networking skills.
    • Comfortable in managing follow ups & focused to achieve business outcomes
    • Team player and self-starter
    ,

Keyskills :
data managementmis reportingbusiness processservice levelsservice leveldigital conversionreport generationms access

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