Manager, Program Operations

Job Description

We are seeking an innovative and analytical Program Operations Manager to support the Prime Video Compliance and Classification operations team. The core mission of the Prime Video Compliance and Classification team is to enforce global and territory-specific compliance policies and apply accurate and thorough classification and rating elements for PV content worldwide. In addition to continuously driving and improving execution of this core mission, the Operations Manager will work closely with his/her cross-functional counterparts in engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.A day in the lifeThis role manages the Prime Video Vision, Compliance and Classification operations team. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity of the team. The individual The individual would be responsible and be a point of escalation for the delivery by the teams reporting to him/her.About the hiring groupPrime Video is changing the way people watch movies and TV shows, with over 200,000 titles available on-demand to Kindle, Fire, mobile devices, game consoles, Internet-connected TVs, Blu-ray players and set-top-boxes. Are you excited about launching content on Prime Video and holding key impact on helping our business scale Job responsibilities Defining operational requirements to support business launches and managing implementation end-to-end through partnership with cross functional teams. Establishing goals, strategies and related metrics, tracking progress, and managing through obstacles to achieve program objectives. Partnering with business teams to gather customer feedback/requirements, and develop headcount operational models, workforce planning and productivity mechanisms that scale with the business growth in volume, complexity, and global geographic dispersion. Working with other Senior Leaders to develop an overall roadmap for delivery. Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations. Manage, coach, and develop a strong team of operational resources., Experience defining program requirements and using data and metrics to determine improvements 5+ years of experience working cross functionally with tech and non-tech teams 5+ years of experience in program or project management 5+ years of experience delivering cross functional projects Experience in people management Previous work experience in a fast-paced, changing and growing organization Good problem solving skills: acts decisively, promptly and confidently. Not afraid to contradict others and proactively offering solutions. Knowledge on Lean and Six sigma tools Ability to work in highly ambiguous environment with multiple stakeholders Experience defining program requirements and using data and metrics to determine improvements Bachelors Degree Experience managing and delivering product quality or testing Experience engaging and influencing senior executives Experience defining product roadmaps and requirements Experience with digital video streaming and/or customer-facing user interfaces Meets/exceeds Amazon s leadership requirements for this role Meets/exceeds Amazon s functional/technical depth and complexity for this role.

Keyskills :
product managementsix sigmamedia duplicationproduct qualitycustomer serviceproblem solvingdigital videoworkforce planningmobile devicesbusiness growth