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Manager / Senior Manager Level 2/3 App Support (Production Management) Technology

7.00 to 12.00 Years   Bangalore   06 Apr, 2023
Morgan Stanley Advantage Services Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    - You will identify and create automation to eliminate manual day to day support activities; scope and create automation for deployment, management and visibility of our services. - Automate to drive efficiency by designing an autonomous system - Manage Service reliability by managing risk - Define service level indicators (SLIs), objectives (SLOs), and agreements (SLAs). - Implement best practices for building successful monitoring and alerting systems - You will use your expertise to tune and push our systems beyond their normal limit. - You will work closely with engineering/development teams to design, build, and maintain systems and help them decide on products to use, schema design and query tuning. - You will troubleshoot issues across the entire stack: hardware, software, application and network. - You will mentor other SREs on standard methodology for everything from monitoring to troubleshooting complex code and database issues. - Represent the SRE organization in design reviews and operational readiness exercises for new and existing services. - Participate in on-call rotation and periodic conference calls with other specialists from other time zones Skill Set - Experience in software development: automation-related experience valued in particular. Scripting languages such as bash, python, ruby, or compiled languages such as C, C#, JAVA, Scala and Go are most relevant but others are acceptable. One higher level language is desired. - Hands on experience using Enterprise Tools such as App Dynamic, Grafana, Splunk, Dynatrace - Three Tier Support experience with DBs such as IBM, DB2, Sybase, Mongo, Green Plum, KDB - Professional ownership of issues - Deep understanding of operating system level concepts such as processes, memory allocation, and the network stack; an understanding of how applications are affected by the above, and ability to debug same - Generally speaking, practical experience running large scale online systems is always an advantage. - Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes, micro services, Cloud, etc. Desired Skills - Knowledge of messaging layer: MQ / CPS / XML - Knowledge of SFTP/Comet - ServiceNow - Prior experience as a developer/support role in a large-scale financial firm, * Qualifications/Criterion Background in Computer Science equivalent to a B.Sc. Equivalent practical experience is a reasonable substitute Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

Keyskills :
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