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Manager- Software Services

7.00 to 10.00 Years   Bangalore   22 Jun, 2022
Angel and Genie
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Manager- Software Services- 7-10 years- Bangalore- 8 to 12 Lakhs PA- Rotational shiftJOB SUMMARY:The Integration Scripting Manager is responsible for the design, development, and operation of the system-to-system interfaces, data flows and APIs along with Third party platform Integration.DUTIES AND RESPONSIBILITIES:Design, development, and operation of the system-to-system interfaces, data flows and APIs as well as unit test & monitor backend applications, other third-party services, and integration platformsEnsure team follows best practices and maintain service level agreements.Develop dispute management and service improvement plans.Apply agile methodologies and complex problem-solving skills to develop and deploy API integration to leading Marketing automation and CRM platforms.Effectively manage deadlines and release schedulesEnsures Service Level Agreements (SLAs) & Individual KPIs are being metMonitor & Manage Stakeholder engagement, Customer Escalations & Departmental Issues.Lead in the evaluation of industry best practices and emerging technologies to determine feasibility and desirability of incorporating other capabilities.Work collaboratively with other departments and business areas to achieve personal, departmental, and organizational goals.SKILLS & REQUIREMENTS:Bachelors degree in computer science or engineering (Engineering Preferred)7+ years of full software development lifecycle and software engineering industry experienceExcellent knowledge on Core Java, REST & SOAP APIAgile development experience (Scrum, XP, or Pair Programming)Proficient in APIs, JSON, and web servicesProficient in Third Party Interfaces (HubSpot, Integrate, Marketo, Eloqua, Pardot) Min. 2 interface MandatoryFamiliarity with customer service standards and processes. Excellent Written & verbal communication Skills along with Excellent Command over English Language to communicate with Stakeholders & CustomersExcellent Analytical, Supervisory & Strong Interpersonal SkillsCERTIFICATIONS: JAVA Certification (Mandatory) + IT Service ManagementWORKING HOURS:Flexible with shifts (Day, Night & Rotational)Flexible to stretch / extend as per Business Requirement.Working Hours: 9 hours daily (Minimum)

Keyskills :
javaagile methodologiessoftware development

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