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Manager - Technical Enablement Program and Content

5.00 to 10.00 Years   Bangalore   27 Sep, 2021
Schneider Electric
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Aligns closely with an internal Line of Business, and be well versed in their applications, customers, Go-to-Market strategies, offer roadmaps, and internal and external subject-matter experts and trainers.
  • Performs Needs assessment around the technical training requirements for all new offers that require serviceability by internal or external Field Service Representatives.
  • Works with key stakeholders including: Regional service training teams, service operations, customer care, and other internal SE academies to define scope of learning experiences, clarify learning objectives, hardware requirements, identify subject-matter experts, timeline, and projected outcomes.
  • Work with internal and external content creation teams to develop solutions that satisfy the needs of a diverse set of learners (both internal and external) across a wide variety of platforms (e.g., instructor-led training, live events, produced videos, online courses, quick reference guides, job aids, performance support walkthroughs, etc.).
  • Drives effective project management in all projects through the identification of scope, key stakeholders, RACI models, timelines, and issues/resolution logs. Maintains a detailed project plans around the rollout of new learning offers: Knowledge Exchanges, Sales/Technical Deep Dives, Pilot Runs, and first formal. Turns meeting notes into project plans with a thorough understanding of tasks, milestones, dependency, resource utilization, etc.
  • Collaborates with Regional Technical Training Teams for ongoing last mile delivery and continuous content improvement.
, *REQUIRED SKILLS and EXPERIENCE
  • Bachelor s Degree, or 5+ years of industry experience, ideally with a field service functional area.
  • Specialization in Project/Program Management
  • Excellent written and verbal communication skills, including presentation, delivery, and classroom facilitation.
  • High level skills and experience in Education, Training and Enablement
  • Experience delivering training and developing training materials.
  • Strong interpersonal skills, and ability to effectively communicate with individuals from around the world.
  • Required experience managing global teams and establishing team frameworks.
  • Knowledge and expertise in the characteristics of Information Technology, Data Centers, Critical Cooling, and/or Electrical Power Systems.
  • Agility and ability to participate in special projects as needed, as well as support sudden business critical tasks.
  • Dynamic with the ability to successfully work both independently and as part of a fast-moving team.
  • Some travel required. Working across time zones will be required.

Keyskills :
quick reference guidesaidslive eventsglobal teamscustomer carefield serviceproject planscontent creationneeds assessmentspecial projectsservice operation

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