Manager - TI Management

Job Description

*As a member of the Consulting organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery.Provide engagement delivery services both as an individual and as a team member. Services include identifying needs, developing, influencing and implementing proposals. Able to lead, support and participate on project teams.Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. A BS or BA in related fields. 7-9 years overall experience in functional or technical role. Two years experience in multi-dimensional issue resolution. Ability to communicate effectively. Ability to build rapport with team members and clients. Willing to travel regionally with some national travel., *Campaign Services is a key team within the Oracle Marketing Cloud Consulting Organization responsible for delivering full service campaign execution for our managed services customers. The Manager plays an important role in the managed services ecosystem, reporting into Oracle Marketing Cloud s Sr Consulting Director. In this role, you will lead a team of talented consultants of varying levels who s main responsibility is to deliver white glove consulting services through industry & product expertise, operational excellence, and a strong customer focus. The Sr Campaign Manager will oversee a book of business, primarily focusing on our B2C Responsys product along with any integrated product solutions on our Infinity, CX Audience, and CX Unity technologies. Other key components include: driving innovation, identifying opportunities for automation, and improving operational efficiency, program quality, revenue growth, team culture, career growth & development.SPECIFIC RESPONSIBILITIESScope: Oversee a team of Campaign Consultants and team leads with a focus on innovation, automation, customer satisfaction, quality, employee engagement and commercial success.

• Delivery excellence: ensuring process standardization and governance practices across your team, application of reusable artefacts, ongoing KPI measurement and report out, and implementation of industry best practices.
• Production and operations management: responsible for client allocation, process compliance and evolution, escalation management, and resource forecasting/capacity planning within assigned book of business.
• Employee management and development: to include training, performance management, career development, skill development, etc.
• Department innovation and optimization: Responsible for delivering on full Campaign Consulting Offering and maximizing the usage of internally integrated products and solutions. Contribute to the evolution of our offering by solving new industry & customer problems, staying ahead of trends, executing on innovative staffing plans and process enhancements, and supporting ongoing changes in technology.
• New Business Support: participate in new business and renewal activities as required. Deliverables include: LOE generation, proposal summarizing inclusions & out of scope items, staffing plan, solution design, and project scope. Provide deal review feedback ensuring language aligns with offering, staffing skillset, and resource availability. Once business is signed, you will be responsible for overseeing the on-boarding effort executed by your consulting team.
• Fiscal Responsibility: general T&E management, team chargeability targets, maintaining optimal delivery margins, and application of a global delivery model where applicable.
• Technology: contribute to product direction through regular feedback: changes in industry demands, roadmap, usability (Oracle and Client user stories), bugs, and product efficiencies.
• Thought leadership: move and inspire campaign team members through innovative concepts and translating them into action.
• Documentation: responsible for ensuring team compliance with account documentation requirements. To be reviewed quarterly.
• Reporting: management, productivity, chargeable activity, incident analysis, and adhoc reporting.
• Best Practices: work directly with team and cross-functional stakeholders to help drive campaign consulting best practices.
• Collaboration: with implementation, account management, deliverability, creative, strategy, Tech, and project teams to identify digital strategies and solutions that will best meet client s needs.
• Culture: Drive a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment.

RELEVANT EXPERIENCE and TRAINING

• 5-8 years relevant experience in email marketing or interactive marketing industry required
• 1-5 years Management experience required
• Proven leader of high performing teams delivering complex, fast-paced and high-volume digital campaigns and programs
• Advanced knowledge of HTML, database marketing, and web technologies
• Ideal candidate will excel in creating a global inclusive environment, possess an infectious positive can-do attitude, ability to inspire team members, maintains a collaborative approach when working across teams, and deliver results under pressure
• Bachelors degree in Information Technology or related degree
• Extensive skills and experience developing and overseeing production management processes to drive quality.
• Passion for digital media and marketing automation, with strong knowledge of emerging technologies and trends.
• Very strong understanding of cloud marketing automation, and experience with relevant email marketing platforms (e.g. Responsys, Eloqua).
• Experience with budget and finance management.
• Excellent knowledge of Microsoft Office suite including Project, Visio, PowerPoint and Word.
• Proven ability to be a team player.
• Strong communication and presentation skills with the ability to communicate and negotiate in a professional manner with clients and internal staff.
• Passion for growing and mentoring a high performance team

Keyskills :
new businessglobal deliverysolution designcloud marketingcloud consultingskill developmentdigital campaignsaccount managementprocess compliancedatabase marketingdigital media email marketing