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Microsoft Endpoint Configuration Manager Application Tech Support Practitioner

2.00 to 4.00 Years   Bangalore   18 Jan, 2023
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
    • Project Role :Application Tech Support Practitioner
    • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    • Management Level :11
    • Work Experience :2.5-4 years
    • Work location :Bengaluru
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : Ensure the effective support and delivery of system tools google workspace and workspot to support the transition to Windows 10/11 Primarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems Working alongside vendors as appropriate to investigate solutions Tickets are to be owned until successful resolution May include escalation management to third party vendors, including Microsoft Premier Support Patch Management and Windows 10/11 Servicing
        • Technical Experience : Good understanding as well as having experience in any of the below 3 technologies 1 Exchange 2 App packing 3 Intune 4 share point 5 MDM 6 Office Pro Plus 7 sharepoint online 8 One Drive 9 M365 10 SCCM 11 windows desktop Mmgt 12 RTS 13 WorkSpot 14 Google workplace
        • Professional Attributes : Good verbal and written communication skills to connect with customers at varying levels of the organization Ability to operate independently Must be able to work under pressure, take clear ownership of issues and drive to ensure successful closure for the customer, peers and IT Production
        • Educational Qualification : Engineering Graduate - Computer Science or equivalent
      • Additional Information : M365 Certifications like, Microsoft 365 Security Administration MS-500/MS-700/MS-720/MS-203/MS-220
    ,

Keyskills :
configuration managementjenkinsreportingbasisthird party vendorscomputer sciencepatch managementtechnical supportcommunication skillsprofessional services

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