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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Roles and ResponsibilitiesSummaryWe are seeking a NOC Engineer to oversee our infrastructure and application services. In this role, the associate will be responsible for monitoring, reacting to alerts/events generated and troubleshooting problems, develops and maintains system documentation, run-books and production metrics reporting. Roles & Responsibilities Monitor and support the companys production systems and applications by using the monitoring and diagnostic tools. Efficient at following/tracking issues that are appearing on the NOC, perform first level of analysis and work with the IT teams to bring it to closure Monitor product Batch jobs, troubleshoot all types of problems, and determine impact on the current production schedule. Escalate and collaborate with different Support groups, Service Owners, Vendors and Third Party Service Providers to ensure uninterrupted availability of services. Work proactively with the Applications, Systems and Database teams to continually optimize the Application performance, batch job streams and improve the job performance. Work closely with Systems, Applications, Database, and Network teams to manage changes to the production environment, equipment, operating systems, and application software and database systems. Responsible for creating and managing daily/weekly/monthly performance metrics reports. Contribute to knowledge base articles and updating process documents and playbooks, whenever there is a change in process or new applications or processes are added. Required Skills and Qualifications Bachelors Degree in Computer Science, Information Systems, or a related field or equivalent work experience2+ years of extensive experience in NOC. Experienced and proficient with troubleshooting techniques and problem solving in a 24x7-production environment (SaaS/web). Knowledge and hands-on experience with application/web server technology (Apache Tomcat, IIS, etc).Desired Candidate ProfileUnderstanding of basic network protocols (TCP/IP, HTTP, FTP, etc) and utilities (Telnet, SSH, CURL, etc) Experience with scripting and command line in a Linux environment Knowledge of database management and application stacks will be an advantage.Working knowledge of Incident and Problem Management tools Good oral and written communication skills, and ability to address conflict with others constructively Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision Ability to work a flexible schedule Certification (Optional) ITIL AWS CCNA ,
Keyskills :
time managementoperating systemsapplication supportservice providersinformation systemsnetworkingproduction systemsproblem solvingsupport groupsapacheknowledge basecomputer sciencewritten communicationperformance metricscommunication skills