NOC Operations Engineer

Job Description

Wondering what s within Danaher take a closer lookAt Danaher, we re driven by a sense of wonder for what we can create and what we can become. Here, you ll accelerate your career while driving innovation that improves lives. You ll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. If you d like to learn more, read stories from our associates on our Careers Blog .Who we areEsko is a Danaher company and a global provider of integrated software and hardware solutions that digitize, automate, and connect the go-to-market process of consumer goods. Esko connects people, processes, and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy, efficiency, and speed. Packaging for 9 out of 10 major brands is produced by Esko customers today. Headquartered in Gent, Belgium, Esko employs 1800 people worldwide.Esko solutions are used in packaging management (WebCenter), asset management (MediaBeacon), artwork creation and 3D visualization (Studio), structural design (ArtiosCAD), prepress, workflow automation (Automation Engine), quality assurance, sample-making, palletization (CapePack), supply chain collaboration and/or the production of packaging, signage, and displays.What We ValueWe believe that real breakthroughs come from teams that think big and respect each other s differences different ideas, different perspectives, and different experiences. We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customers most pressing needs. And we would love to have you on this journey with us! Apply today!We are currently seeking NOC Operations Engineer to join our team in Bangalore. The Role:

• To accomplish their primary goal of monitoring & triaging the incidents. Monitor infrastructure & applications proactively to react to alerts prior to them becoming critical or service impacting.
• Utilize monitoring tools to proactively identify problems with systems, applications, and networks.
• Provide fast value-add responses to inbound tickets from customers, acknowledging receipt and providing next steps to the customer through both written and verbal channels.
• Managed and follow up on tickets which have gone stale to reduce TTR (time to resolution)
• Manage inbound automatically and human generated alerts relating to service status, acknowledge them, undertake initial troubleshooting and escalate to an appropriate engineer as appropriate.
• Provide proactive communication to the customer base for wide scale service affecting problems.
• Maintain high quality of service desk entries including timely, accurate and detailed notes.
• Assist in incident management including problem resolution and tracking problems
• Ensure server/process documentation is up to date and appropriate or create documentation where none may exist.
• Document and share knowledge within the team.
• Maintain a good knowledge of IT technologies and developments.
• This role may occasionally require you to work from a different Esko office or client site and may involve some international travel.
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.

Your Education and/or Background Experience should include:

• A minimum of 1-year experience in a Technical Support or similar role
• ITIL exposure and understanding.
• Have worked in a customer facing environment with a focus on high quality of customer service.
• BMC Remedy/Service Now (or similar ticketing/IT Management application).
• Hands-on experience with Enterprise Monitoring tools (PRTG/Zabbix/Site24x7/Solarwinds)
• Ability to work well in a (24/7/365) shift environment
• Experience working with remote hands support.
• Review and general clean-up of Ticket queue
• Ability to prioritize, isolate problems/return communications to operational status
• Meets the requirements specified in Service Level Agreements

Our offerWe offer an entrepreneurial environment that is team-centred, customer-driven, quality-focused, and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Esko, gives you access to a robust career development process and challenging, stretch opportunities.You will be part of a large, growing and very international IT group in Eskos worldwide headquarters in Ghent, BelgiumAt Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates. Listen to our voices: https://jobs.danaher.com/global/en/our-differenceWe hope you ll see yourself here, too. What you find at Danaher and within yourself might just change the world.Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected bylaw. The EEO is the Law poster is available here.When you join us, you ll also be joining Danaher s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you ve ever wondered what s within you, there s no better time to find out.,

Keyskills :
danaher business systemmonitoring toolsasset management3d visualizationquality assuranceservice desktechnical supportservice levelbusiness systemsupply chainquality of service