opening in mnc company

Job Description

dear candidates hello,we have an opening for product trainer and communication trainer.job description as given as belowRole Brief:Independently handle Soft Skills and Communications Coach training projects specifically for aVoice and Non-Voice Email based domain.Liaise with managers to determine training needs and schedule training sessionsMust use Brain Based Learning techniques within classroom - Willing to teach, must be willing tolearnDesign effective training programsConduct training sessions, workshops, one-on-one coaching etcPrepare educational material such as module summaries, videos etc Willing to teach, must bewilling to learnMust have experience in developing curriculum and training modules from scratch.Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.Identify the Training needs of the agents.Provide feedback to enhance Agent Performance.Work closely with operations to assess floor needsWhen needed, being available to learn project specifics for multiple projects May requireovertimeProvide training on Grammar, Soft Skills && Empathy; to turn around the quality level of theagents.Suggest calibrations to ensure consistent scoring.Candidate Preference:EducationCommerce Graduate/ Post-GraduateDesired Experience3 to 6 YearsDesired SkillsPrevious experience in training or coaching agents - Coaching agents can be one-on-one,mentoring, SME, or delivering updates to a group or team of peopleExcellent written and verbal communication skillsExcellent knowledge of English communication articles, singular/plural, active/passive voice,punctuation etcUnderstanding of effective teaching methodologies and tools Willing to teach, must bewilling to learnWillingness to keep abreast of new techniques in corporate teachingProficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset Willing toteach, must be willing to learnPhenomenal communication, presentation and public speaking skillsFlexible in schedule Must be okay to work nightsFlexible in handling multiple task at once_______________________________________________________________________________.for product trainerRole BriefThe Product Trainer is responsible for delivering client focused training to address the new hire, productupdate and recursive training requirement at Telligent in support of client programs to ensure superiorworkforce preparation with best in class service and delivery.This position requires going through and attaining new hire training certification, curriculum review andmodification as needed, and evaluation of training programs using various feedback methods.Candidate PreferenceEducationGraduate/ Post-Graduate in any MajorDesired Experience3 to 6 YearsDesired SkillsProven experience in training methodologies, content creation and soft skills (communicationskills, critical thinking, time management, team building, etc.)Excellent communication skills, both written and verbalDemonstrated ability to multi-task, prioritize, and meet timelines on deliverableSelf-starter, sense of urgency, and works well under pressureStrong attention to detailSense of professionalism and ability to develop good relationshipsPrevious experience in training or coaching agents - Coaching agents can be one-on-one,mentoring, SME, or delivering updates to a group or team of peopleWillingness to keep abreast of new techniques in corporate teachingProficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset Willing toteach, must be willing to learnPhenomenal communication, presentation and public speaking skillsFlexible in schedule Must be okay to work nightsHas patience to teach others Understands the DISC ModelWillingly will do tickets/Audits for the project they serve in monthlyExcellent Presentation, Feedback && Coaching skillsGood technical knowledge of computers and phones.BenefitsAn attractive compensation package with performance-based incentivesIncredible learning and growth opportunitiesOutstanding rewards and recognition program && employee engagement activitiesFree Food and Transport while working on-siteMedical Insurancebanglore base companysalary upto 9 lakh per anum.telephonic interview.for more info wats app me 7838510546. rahul narula.there is no hidden charge for an interview

Keyskills :
communicationproducttrainer