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Opening profile for Microsoft 365 Application Tech Support Practitioner

4.00 to 6.00 Years   Bangalore   02 Aug, 2022
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / HelpdeskGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
    • Project Role :Application Tech Support Practitioner
    • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    • Management Level :10
    • Work Experience :4-6 years
    • Work location :Bengaluru
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : 1: Providing directory services for collaboration services eg Microsoft Skype for Business, Microsoft Teams, Slack, SharePoint 2: Supporting Messaging functionality and services accessed by means of Client-approved Software solutions eg Microsoft Outlook, Exchange Active Sync, and Microsoft Outlook Web Access OWA 3: Maintaining e-mail system which may include electronic mail service, calendar, scheduling, contacts, tasks eg Microsoft Outlook, Exchange
        • Technical Experience : 1: Upon request, delivering audit trails of activity, including tracking information on the messaging service per legal and compliance requirements defined by Client 2: Maintaining a subscriber database including all information required by Client and supported by Microsoft Exchange 3: Performing mail and attachment virus scanning, policy management, encryption and authentication 4: Spam control and protection services for e-mail, utilizing Clients existing tools
        • Professional Attributes : 1: Need to work in shifts 2: Travel to other locations when required 3: Be flexible to work with other platforms 4: Good Communication and collaborative skills 5: Ability to adapt with challenging situations
      • Educational Qualification : 1: BE/BTech Computer Science 2: Any Certification in MS exchange
    ,

Keyskills :
music makingcomputer sciencepolicy managementmicrosoft outlookmicrosoft exchangesoftware solutionsdirectory servicescommunication skillsprofessional services

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