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openings for TSR / Technical Support Analyst @BANGLORE

1.00 to 6.00 Years   Bangalore   21 Feb, 2023
PERSONAL NETWORK Hiring For MNC clients of personal network
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    GREETINGS FROM PERSONAL NETWORKGrab this opportunity and developyour career has TECHNICAL SUPPORT ASSOCIATE!!! Post :-IT HELP DESK / Technical Support Experience :-6 Months to 5 years ( Technical Support VOICE )Qualification :-Any Graduate/10+2+3 / 10+3 / BE Location :- BANGALORE CAB :-2 WAY CAB PROVIDEDSHIFT :- US ROTATIONAL Job Description:
    • Basic knowledgeinConnectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
    • Basic knowledgeinUnderstanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
    • Ability to identify basic hardware parts and aware of basic hardware concepts.
    • User level familiarity with at least one e-mail client - Outlook, Notes etc.
    • Skilled in commercially standard software applications and major desktop operating systems.
    • Awareness of basic networking concepts and technologies.
    • Questioning skills /probing skills, as relevant to the issue and level of the caller.
    • Fluency in Communications Skills (both spoken and written)/ soft skills
    • You will be involved in Providing Voice & E-Mail Technical Help Desk Services support to Internal End Users
    • You require to handle inbound calls / emails / chats regarding technical issues for end users
    • Ability to identify basic hardware parts and aware of basic hardware concepts.
    • Questioning skills /probing skills, as relevant to the issue and level of the caller.
    • Fluency in Communications Skills (both spoken and written)/ soft skills.
    • Excellent communication with international voice experience
    CONTACT PERSON : ANU/ RAJCONTACT NUMBER :hidden_mobile / hidden_mobile E – MAIL ID : hidden_email PERSONAL NETWORK - NETWORKING FOR A BETTER FUTURE THANKS IN ADVANCE . BEST WISHES – THE PERSANAL NETWORKS TEAM “

Keyskills :
service improvementtechnical salesservice deliveryinternational bpotechnical supportinternational call centertechnical processservice managementservice desk

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